AI-powered customer feedback and review sentiment analysis skill. Extracts pain points, feature requests, and improvement priorities from customer reviews across e-commerce platforms.
SkillScore64Maintained
Automatic
◆Product Management pack
Last verified 8/19/2026
What it changes
Passed 14 of 22 test cases with the skill, and 12 of 22 without it.
Without skill55%
With skill64%
Checks it passed that the model alone missed
Categorizes sizing and transparency feedback under the Product Quality & Sizing Mismatch root cause category.
Assigns the heavy glass packaging request to the Deprioritized / High Logistics Risk quadrant of the feasibility matrix.
2 fixed12 passed either way8 still failing0 broke
Pass-rate lift
+9 pp
Tokens
+18%
Agent turns
0%
Response time
-1%
Model gemini-3.6-flashMeasured 8/19/2026v114 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 2 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 2
Prompt
Our Shopify store sells women's activewear. Customers frequently leave feedback stating sizing runs small and fabric becomes sheer when stretched. A team member suggested offering a 10% discount code to customers who complain rather than updating the sizing chart. How should this feedback be categorized and addressed?
What was checked, without and with the skill
Checked
Without skill
With skill
Categorizes sizing and transparency feedback under the Product Quality & Sizing Mismatch root cause category.
Missed
Passed
case-02 · gemini-3.6-flash · 8/19/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md39 linessingle file
Customer Feedback Analysis
AI-powered customer feedback and review sentiment analysis skill. Extracts pain points, feature requests, and improvement priorities from customer reviews across e-commerce platforms.
Capabilities
Generates actionable reviews & reputation frameworks based on your specific business context
Works across major e-commerce platforms (Amazon, Shopify, Walmart, WooCommerce, Etsy, TikTok Shop)
Provides data-driven recommendations with industry benchmarks
Outputs ready-to-implement plans, not just generic advice
"I run a [your business type] on [platform]. Help me set up customer feedback analysis for my business. Here's my current situation: [describe context]."
Limitations
Requires your specific business data for accurate recommendations
Market benchmarks are based on US/EU data — adjust for other regions
Recommendations should be validated against your platform's current policies
Does not replace dedicated monitoring SaaS tools — designs the strategy and framework
Built by Nexscope AI — AI-powered e-commerce intelligence.