sales support by aifinlab
这个 skill 是做什么的 aifinlab/bank-t156-retail-finance-client-service-senior-assistant
Use when handling retail banking senior-customer service monitoring, vulnerability screening, and follow-up action planning; trigger for requests that need Chinese skill content with clear inputs/outputs, risk-aware wording, and optional scripts to summarize service signals.
What it changes View full report → Passed 18 of 22 test cases with the skill, and 12 of 22 without it.
Without skill 55%
With skill 82%
Checks it passed that the model alone missed and 8 more in the full report
7 fixed11 passed either way3 still failing1 broke
Pass-rate lift +27 pp
Tokens +16%
Agent turns 0%
Response time -22% Model gemini-3.6-flashMeasured 8/28/2026 v1 18 of 22 cases passed with skill
Use this skill Claude Code DecimalAI agent CLI & files
Save it into your project's skills folder. Claude Code picks it up in its next session.
curl -fsSL --create-dirs -o .claude/skills/aifinlab-bank-t156-retail-finance-client-service-senior-a-d0dd93/SKILL.md https://app.decimal.ai/s/aifinlab-bank-t156-retail-finance-client-service-senior-assistant/SKILL.md Copy command Copy SKILL.md
Want it pinned and updatable? pip install "decimalai>=0.15", then decimalai skills add aifinlab-bank-t156-retail-finance-client-service-senior-assistant, and start Claude Code with claude --plugin-dir "$(git rev-parse --show-toplevel)/.agents"
Linked stays up to date: your agents get the author's new versions automatically.
Editable copy is yours to change; the author's updates won't reach it.
Install linked skill Create editable copy
1 · One-time — install the CLI (
docs ↗ )
$ pip install "decimalai>=0.15"Copy
2 · Get the skill — writes .agents/skills/aifinlab-bank-t156-retail-finance-client-service-senior-a-d0dd93/ and pins it in .decimal/skills.lock
$ decimalai skills add aifinlab-bank-t156-retail-finance-client-service-senior-assistantCopy
Copy link Copy README badge Copy SKILL.md No CLI? Get the same file — curl · raw file $ curl -fsSL --create-dirs -o .claude/skills/aifinlab-bank-t156-retail-finance-client-service-senior-a-d0dd93/SKILL.md https://app.decimal.ai/s/aifinlab-bank-t156-retail-finance-client-service-senior-assistant/SKILL.mdCopy
Safety checks: 3 of 3 passed
Code scan Clean Intent Passed Content Clean
Overview Benchmark Contents Activity Versions 1 Ratings 0
See it in action One of 7 test cases the skill fixed. Same model, same prompt, with and without the skill.
Prompt 在运行批量老年服务扫描脚本 elder_service_scan.py 后，团队需要解析输出结果 JSON 文件。请列出该脚本输出结果中代表规则评分、触发原因及建议动作的关键字段名称。
What was checked, without and with the skill Checked Without skill With skill Identifies risk_score as the sorting score field Identifies reasons and actions as output fields
Show both answers
What's inside The instructions your model reads when the skill loads.
SKILL.md 86 lines 2 files includes scripts
这个 skill 是做什么的
帮助零售银行团队识别老年客群的服务风险信号与关怀机会，把客户行为、服务记录与风险提示转成可执行的触达与升级动作。输出面向客户经理、客服与运营的结构化摘要，而不是审批或处罚结论。
适用范围
老年客群服务监测、关怀回访、投诉预警与反诈提醒
客服、网点运营、客户经理的服务动作编排
适老化服务策略评估（线下/电话/线上渠道选择）
何时使用
需要对老年客户进行服务风险扫描、异常识别或关怀排序
需要把服务信号转为可执行动作、升级路径与跟进清单
何时不要使用
需要输出法律/合规定性、违规处罚或最终责任结论时
缺少客户授权或数据来源不合规时
默认工作流
明确客群范围（年龄段、渠道、产品持有）与监测窗口
汇总服务事件、投诉、风险预警与触达记录
识别高优先级信号并拆分为“需立即处理/需持续跟踪/常规关怀”
输出行动清单、渠道建议与升级路径
标注数据缺口与待核验事项
输入要求
基础信息：customer_id、年龄、主要服务渠道、区域/网点
服务行为：近期触达时间、触达渠道、服务记录
风险信号：投诉次数、反诈提示、异常交易提醒
资产行为：余额变动、异常现金支取（若有）
合规授权：营销授权与联系偏好
输出要求
风险信号摘要与优先级（高/中/低）
推荐动作（关怀回访、线下协助、反诈提醒）
升级条件与责任归口建议
待补信息清单与数据可信度提示
脚本与使用方式
如需批量扫描，使用 scripts/elder_service_scan.py 生成结构化结果。
Track record Benchmark 18 / 22
test cases passed, vs 12 / 22 without
Adoption
Users 0
Times used 0 View activity → Safety and source details
SkillSafety ✓ 3 of 3 passed ✓ Code scan 15 of 15 checks clean
0 critical · 0 warning · 0 info — scanner v4 — 8/3/2026
View 15 scanner checks live_secret remote_code_execution reverse_shell data_exfiltration ssrf_metadata agent_snooping anti_refusal destructive_commands obfuscated_unicode unicode_homoglyph opaque_blob suspicious_url tool_overreach trigger_abuse prompt_injection_phrasing
✓ Intent Safe
LLM judge · does the skill do what it claims
✓ Content Clean
LLM judge · policy & harmful-content review
Source Imported aifinlab / finclaw
skills/bank-t156-retail-finance-client-service-senior-assistant/SKILL.md
View on GitHub ↗ License Apache-2.0Imported 8/3/2026Version v1Bundled 1 file · scripts