Design and conduct user research using interviews, focus groups, surveys, and field observation.
SkillScore83Maintained
Automatic
◆Design & UX Review pack
Last verified 8/28/2026
What it changes
Passed 20 of 24 test cases with the skill, and 14 of 24 without it.
Without skill58%
With skill83%
Checks it passed that the model alone missed
Recommends a sample size of 8 to 15 participants.
Specifies a sample size between 5 and 10 observation sessions.
Proposes affinity mapping to group qualitative observations into themes.
and 5 more in the full report
6 fixed14 passed either way4 still failing0 broke
Pass-rate lift
+25 pp
Tokens
+7%
Agent turns
0%
Response time
-30%
Model gemini-3.6-flashMeasured 8/28/2026v120 of 24 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 6 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 6
Prompt
We are seeing a 40% drop-off rate on our mobile checkout screen right before customers submit their order, and we need to investigate what is causing this friction. Can you build out a complete user research plan for this project? Please structure the plan to cover our key research questions, the research method you recommend along with its rationale, participant sampling details and target criteria, the full discussion guide or survey instrument, and our analysis strategy.
What was checked, without and with the skill
Checked
Without skill
With skill
Recommends qualitative depth interviews rather than a quantitative survey to investigate why drop-offs occur.
Missed
Passed
Frames questions in the discussion guide around past actual checkout attempts rather than hypothetical future scenarios.
Missed
Passed
case-01 · gemini-3.6-flash · 8/28/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md110 lines3 files
User Research Methods
Overview
User research uncovers what people need, want, and do — through direct observation and conversation, not assumptions. This skill covers four core methods: depth interviews, focus groups, surveys, and field observation, plus when to use each.
Framework
IRON LAW: Method Follows Question
Choose the method based on what you need to learn, not what's convenient.
"Why" questions → Interviews/Observation (qualitative)
"How many" questions → Surveys (quantitative)
"What do they really do" → Observation (behavioral)
Running a survey to answer "why" produces misleading data.
Taiwan e-commerce benchmark ranges for CVR, ROAS, LTV, AOV, repeat rate, cart-abandon — segmented by vertical (3C, 美妝, 服飾, 母嬰, 生鮮) and channel (DTC, Shopee, momo). Use when a TW merchant asks 'is my CVR / ROAS good?' or when sizing a business case. Source discipline: cite industry report or vendor data; mark undocumented ranges as estimates. STATUS: SKELETON — body pending.