Run CRM and member retention via LINE Official Account — broadcast cost model, rich menu, auto-response, tagging, 1-to-1 chat, and LINE Pay integration.
NewMaintained
Automatic
◆Marketing & Content pack
Last verified 8/28/2026
What it changes
Passed 21 of 22 test cases with the skill, and 21 of 22 without it.
Without skill95%
With skill95%
0 fixed21 passed either way1 still failing0 broke
Pass-rate lift
0 pp
Tokens
+24%
Agent turns
0%
Response time
+16%
Model gemini-3.6-flashMeasured 8/28/2026v121 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
What's inside
The instructions your model reads when the skill loads.
SKILL.md47 linessingle file
LINE OA CRM Operations
STATUS: SKELETON — body pending.
When to use this skill
Designing LINE OA strategy for a TW brand
Setting up rich menu, auto-response, tagging
Segmenting members for broadcasts
Integrating LINE Pay into OA flow
Measuring LINE OA ROI vs EDM
Do NOT use when
Generic RFM → ecom-rfm-analysis
CAC/LTV framework → biz-cac-ltv
Core concepts
TODO: LINE OA tier pricing (輕用量 / 中用量 / 高用量), broadcast vs narrowcast cost asymmetry, tagging strategy.
Decision tree
TODO: member behavior → tag → channel.
Implementation guidance
TODO: onboarding flow, tagging logic, broadcast template, ROI measurement.
Gotchas
TODO: 5-6 pitfalls (tier upgrade mid-month cost, blocked-user bloat, PDPA consent for broadcast, 1-to-1 latency during peak, LINE Notify deprecation impact).
Handle Taiwan e-commerce payment disputes — credit card chargebacks (扣款爭議), refund across bimonthly boundaries (retro 折讓 trigger), acquirer dispute timelines, and evidence packets. Use when a customer files a chargeback, when issuing cross-period refunds that affect invoices, or when building internal dispute SOP. Do NOT use for simple in-period refunds (gateway-specific skills handle those). STATUS: SKELETON — body pending.