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ServiceNow Change Workflow · automateyournetwork | DecimalAI

devopsby automateyournetwork

ServiceNow Change Workflow

automateyournetwork/servicenow-change-workflow

Source automateyournetwork/netclaw ↗License Apache-2.0

Full ITSM-gated change lifecycle - CR creation, pre-change incident validation, approval gate, execution via pyats-config-mgmt, post-change verification, and closure with GAIT audit trail.

NewMaintained

Automatic

DevOps & SRE pack

Last verified 8/16/2026

What it changes

Passed 4 of 12 test cases with the skill, and 4 of 12 without it.

Without skill36%

With skill36%

Checks it passed that the model alone missed

Triggers immediate configuration rollback on router R1
Calls create_incident in ServiceNow for the failed change
Calls approve_change tool with change_id set to CHG0000321

and 4 more in the full report

5 fixed4 passed either way11 still failing5 broke

Pass-rate lift: 0 pp
Tokens: +324%
Agent turns: 0%
Response time: -19%

Model gemini-3.6-flashMeasured 8/16/2026v19 of 25 cases passed with skill · 12 comparable

Tokens, turns and time describe resource use, not a dollar price.

Use this skill

Save it into your project's skills folder. Claude Code picks it up in its next session.

curl -fsSL --create-dirs -o .claude/skills/automateyournetwork-servicenow-change-workflow/SKILL.md https://app.decimal.ai/s/automateyournetwork-servicenow-change-workflow/SKILL.md

Want it pinned and updatable? pip install "decimalai>=0.15", then decimalai skills add automateyournetwork-servicenow-change-workflow, and start Claude Code with claude --plugin-dir "$(git rev-parse --show-toplevel)/.agents"

1 · One-time — install the CLI (docs ↗)

pip install "decimalai>=0.15"

2 · Get the skill — writes .agents/skills/automateyournetwork-servicenow-change-workflow/ and pins it in .decimal/skills.lock

decimalai skills add automateyournetwork-servicenow-change-workflow

No CLI? Get the same file — curl · raw file

curl -fsSL --create-dirs -o .claude/skills/automateyournetwork-servicenow-change-workflow/SKILL.md https://app.decimal.ai/s/automateyournetwork-servicenow-change-workflow/SKILL.md

Raw file: /s/automateyournetwork-servicenow-change-workflow/SKILL.md ↗ · machine-readable summary at /s/automateyournetwork-servicenow-change-workflow.json ↗

Safety checks: 3 of 3 passed

Code scan CleanIntent PassedContent Clean

See it in action

One of 5 test cases the skill fixed. Same model, same prompt, with and without the skill.

1 of 5

Prompt

You have verified that rollback steps and maintenance windows are confirmed for CHG0000321 in 'authorize' state, and the human operator authorized approval. Execute the approval in ServiceNow.

What was checked, without and with the skill
Checked	Without skill	With skill
Calls approve_change tool with change_id set to CHG0000321	Missed	Passed

case-24 · gemini-3.6-flash · 8/16/2026 · answers are capped and redacted

What's inside

The instructions your model reads when the skill loads.

SKILL.md359 linessingle file

ServiceNow Change Workflow

Golden Rule

NEVER execute a network change without an approved Change Request. The only exception is an Emergency change, which still requires a CR and immediate human notification.

How to Call the Tools

The ServiceNow MCP server provides change management and incident tools. Call them via mcp-call:

python3 $MCP_CALL "python3 -u $SERVICENOW_MCP_SCRIPT" TOOL_NAME '{"param":"value"}'

ServiceNow Change Request States

New -> Assess -> Authorize -> Scheduled -> Implement -> Review -> Closed
                                                    \-> Canceled

New: CR created, not yet submitted
Assess: Submitted for review / risk assessment
Authorize: Awaiting approval
Scheduled: Approved and scheduled for implementation window
Implement: Approved and ready for execution (this is the gate)
Review: Post-implementation review
Closed: Change completed and verified

Change Types

Type	Approval	Use When
Normal	CAB / manager approval required	Interface config, routing changes, ACL updates, any production change
Standard	Pre-approved template	Password rotation, NTP update, banner change
Emergency	Expedited (post-facto approval OK)	Active outage, security incident, critical vulnerability

Full Change Lifecycle

Track record

Benchmark

4 / 12

test cases passed, vs 4 / 12 without

Adoption

Users: 0
Times used: 0

Safety and source details

SkillSafety

✓ 3 of 3 passed

Code scan15 of 15 checks clean

0 critical · 0 warning · 0 info — scanner v4 — 8/3/2026

View 15 scanner checks

live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing

IntentSafe

LLM judge · does the skill do what it claims

ContentClean

LLM judge · policy & harmful-content review

Source

Imported

automateyournetwork / netclaw

workspace/skills/servicenow-change-workflow/SKILL.md

View on GitHub ↗

License Apache-2.0Imported 8/3/2026Version v1

Other skills for the same job

Published skills whose descriptions closely match this one, with their headline benchmark lift.

automateyournetwork/aci-change-deploySafe ACI policy change deployment - ServiceNow CR lifecycle, pre/post-change fault baselines, APIC policy application, automatic rollback on fault delta, and GAIT audit trail. Use when deploying ACI policy changes, creating tenants or EPGs, pushing config to APIC, or running a change window with rollback protection.Close match+55 pp pass-rate lift

More skills from the same source and nearby in the registry, with their headline benchmark lift.

Ready to supercharge your AI agents?

See it in action

What's inside

ServiceNow Change Workflow

Golden Rule

How to Call the Tools

ServiceNow Change Request States

Change Types

Full Change Lifecycle

Track record

Benchmark

Adoption

SkillSafety

Source

Other skills for the same job

Related skills