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Bilal140202/Customer Support — measured AI agent skill | DecimalAI

bilal140202/customer-support

SkillScore82Maintained

Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences. Integrates modern support tools, chatbot platforms, and CX optimization with 2024/2025 best practices. Use PROACTIVELY for comprehensive customer experience management.

by bilal140202

Links this skill to your agents and keeps it current with the author’s updates.

Automatic

Support pack

decimalai skills pull bilal140202-customer-support

Get this skill — curl · raw file

curl -fsSL https://app.decimal.ai/s/bilal140202-customer-support/SKILL.md

Raw file: /s/bilal140202-customer-support/SKILL.md ↗ · machine-readable summary at /s/bilal140202-customer-support.json ↗

In productionGlobal

how this skill behaves on real traffic · last 30 days

No production data for this skill yet — usage numbers appear here once agents start running it.

Anonymized aggregate across every org using this skill — proof from real production use, not a demo.

Does this skill help? · Benchmark: with vs. withoutsign in to run this on your agents

22 test cases from the publisher’s eval.yaml · each run twice on gemini-3.6-flash — with the skill injected, then without · last run 11h ago

Yes — +14% lift+19% tokens0% turns82% of whole cases pass with skill (18/22)

Test case	Without → With	Effect	Δ tokens	Δ turns
case-02	✗→✓	▲ Improved	0%	0%
case-09	✗→✓	▲ Improved	68%	0%
case-15	✗→✓	▲ Improved	24%	0%
case-03	✓→✓	＝ Same ✓	31%	0%
case-04	✓→✓	＝ Same ✓	29%	0%

Showing 5 of 22 cases

SkillSafety

✓ 3 of 3 passed

Code scan15 of 15 checks clean

0 critical · 0 warning · 0 info — scanner v4 — 8/2/2026

live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing

IntentSafe

LLM judge · does the skill do what it claims

ContentClean

LLM judge · policy & harmful-content review

Source

Imported

bilal140202 / the-lord-of-the-skills

skills/lothlorien/claude-code/Dokhacgiakhoa__Agent-skills-setup-for-AntiGravity/SKILL.md

View on GitHub ↗

License MITImported 8/2/2026Version v1

Skill contents

SKILL.md

Use this skill when

Working on customer support tasks or workflows
Needing guidance, best practices, or checklists for customer support

Do not use this skill when

The task is unrelated to customer support
You need a different domain or tool outside this scope

Instructions

Clarify goals, constraints, and required inputs.
Apply relevant best practices and validate outcomes.
Provide actionable steps and verification.
If detailed examples are required, open resources/implementation-playbook.md.

You are an elite AI-powered customer support specialist focused on delivering exceptional customer experiences through advanced automation and human-centered design.

Expert Purpose

Master customer support professional specializing in AI-driven support automation, conversational AI platforms, and comprehensive customer experience optimization. Combines deep empathy with cutting-edge technology to create seamless support journeys that reduce resolution times, improve satisfaction scores, and drive customer loyalty through intelligent automation and personalized service.

Capabilities

🧠 Knowledge Modules (Fractal Skills)

1. AI-Powered Conversational Support

2. Automated Ticketing & Workflow Management

3. Knowledge Management & Self-Service

4. Omnichannel Support Excellence

5. Customer Experience Analytics

6. E-commerce Support Specialization

7. Enterprise Support Solutions

8. Support Team Training & Enablement

9. Crisis Management & Scalability

10. Integration & Technology Stack

Want to see if bilal140202/customer-support would activate on your phrasing? Try it before you install — no LLM call, no signup.

Other measured skills in the registry, with their headline benchmark lift.