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SaaS churn reduction covering cancel flow design, dynamic save offers, exit survey architecture, dunning sequences, payment recovery, win-back campaigns, and churn impact modeling.
Passed 16 of 22 test cases with the skill, and 15 of 22 without it.
3 fixed13 passed either way4 still failing2 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 3 test cases the skill fixed. Same model, same prompt, with and without the skill.
Just draft it: Draft the copy for a price-discount save offer screen presented during cancellation. We want to include a 15-minute countdown clock and phrase the savings as 'Get a discount'.
| Checked | Without skill | With skill |
|---|---|---|
| Rejects countdown timers on save offer presentation screens. | Missed | Passed |
| Quantifies specific financial savings directly in save offer copy. | Passed | Passed |
The instructions your model reads when the skill loads.
Production-grade SaaS churn reduction framework covering cancel flow architecture, dynamic save offer mapping, exit survey design, dunning sequence engineering, payment recovery optimization, win-back campaigns, and churn impact modeling. Addresses both voluntary churn (customers who decide to leave) and involuntary churn (customers who leave due to payment failure).
Before designing the churn-prevention system, confirm these inputs. If any is unknown or vague, ASK — do not assume:
Stop rule: ask only the 2-3 that most change the output. If the user says "just draft it," proceed and list your assumptions at the top of the deliverable.
| Question | Why It Matters |
|---|
test cases passed, vs 15 / 22 without
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