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Build a reusable support macro library from recurring ticket patterns: identify the patterns, draft reply templates with personalization slots, then organize them into a category index.
Passed 13 of 22 test cases with the skill, and 7 of 22 without it.
and 9 more in the full report
10 fixed3 passed either way5 still failing4 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 10 test cases the skill fixed. Same model, same prompt, with and without the skill.
When the support macro library project for our online learning platform is completely approved in Step 6, what exact top-level sections must be present in the final delivered library?
| Checked | Without skill | With skill |
|---|---|---|
| The response states that the final assembled macro library contains Patterns, Macros, and Category Index sections. | Missed | Passed |
The instructions your model reads when the skill loads.
Estimated time: 30-45 minutes
This workflow turns a sample of recurring support tickets into a macro library: reply templates with personalization slots, organized under a category index. It is interactive: the user reviews and refines the macros, then reviews and refines the index before shipping the library.
Step 1: Kick Off and Capture the Ticket Sample (uses: support-faq)
Ask the user to paste a sample of recent tickets (10-30 if available) or to describe the recurring categories they see. Capture the sample verbatim. Do not proceed until you have either a concrete ticket sample or a clear description of the recurring categories.
Step 2: Infer Recurring Patterns (uses: support-faq)
Using the support-faq skill, identify the recurring patterns in the ticket sample. State the patterns you found and the reasoning. Invite the user to add patterns you missed from their real ticket history. Capture the resulting patterns.
Step 3: Build the Macros (uses: support-reply)
Using the support-reply skill in macro-templates mode with the patterns, produce a set of reply macros, one per pattern, each with explicit personalization slots the agent fills at send time. Show the full set of macros to the user.
test cases passed, vs 7 / 22 without
More skills from the same source and nearby in the registry, with their headline benchmark lift.