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Closed-Loop Community Playbook Skill · gtmagents | DecimalAI

marketingby gtmagents

Closed-Loop Community Playbook Skill

gtmagents/closed-loop-community-playbook

Source gtmagents/gtm-agents ↗License Apache-2.0

Processes for routing community insights/actions and communicating outcomes back to members.

SkillScore78Maintained

Automatic

Customer Success pack

Last verified 8/23/2026

What it changes

Passed 18 of 23 test cases with the skill, and 13 of 23 without it.

Without skill57%

With skill78%

Checks it passed that the model alone missed

Defines clear response timeframes using SLA tiers
Assigns a specific squad alongside an accountable owner
Executes a formal retrospective to document new opportunities

and 7 more in the full report

6 fixed12 passed either way4 still failing1 broke

Pass-rate lift: +22 pp
Tokens: -1%
Agent turns: 0%
Response time: -15%

Model gemini-3.6-flashMeasured 8/23/2026v118 of 23 cases passed with skill

Tokens, turns and time describe resource use, not a dollar price.

Use this skill

Save it into your project's skills folder. Claude Code picks it up in its next session.

curl -fsSL --create-dirs -o .claude/skills/gtmagents-closed-loop-community-playbook/SKILL.md https://app.decimal.ai/s/gtmagents-closed-loop-community-playbook/SKILL.md

Want it pinned and updatable? pip install "decimalai>=0.15", then decimalai skills add gtmagents-closed-loop-community-playbook, and start Claude Code with claude --plugin-dir "$(git rev-parse --show-toplevel)/.agents"

1 · One-time — install the CLI (docs ↗)

pip install "decimalai>=0.15"

2 · Get the skill — writes .agents/skills/gtmagents-closed-loop-community-playbook/ and pins it in .decimal/skills.lock

decimalai skills add gtmagents-closed-loop-community-playbook

No CLI? Get the same file — curl · raw file

curl -fsSL --create-dirs -o .claude/skills/gtmagents-closed-loop-community-playbook/SKILL.md https://app.decimal.ai/s/gtmagents-closed-loop-community-playbook/SKILL.md

Raw file: /s/gtmagents-closed-loop-community-playbook/SKILL.md ↗ · machine-readable summary at /s/gtmagents-closed-loop-community-playbook.json ↗

Safety checks: 3 of 3 passed

Code scan CleanIntent PassedContent Clean

See it in action

One of 6 test cases the skill fixed. Same model, same prompt, with and without the skill.

1 of 6

Prompt

After resolving a major performance issue flagged by power users, our team logged the fix as closed. What step ensures we capture strategic value from this resolution?

What was checked, without and with the skill
Checked	Without skill	With skill
Executes a formal retrospective to document new opportunities	Missed	Passed
Captures key operational lessons learned during the resolution lifecycle	Missed	Passed

case-20 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted

What's inside

The instructions your model reads when the skill loads.

SKILL.md25 linessingle file

Closed-Loop Community Playbook Skill

When to Use

After capturing member insights or escalations that require action.
Coordinating follow-up between community, product, CS, and marketing teams.
Demonstrating accountability to members via updates and celebrations.

Framework

Intake & Qualification – log insight ID, theme, severity, evidence, member metadata.
Routing – assign accountable owner, squad, and due date with SLA tiers.
Action Plan – outline fix/enhancement, dependencies, success metrics, and comms plan.
Member Comms – draft acknowledgement, progress updates, and completion announcements.
Retrospective – record outcomes, lessons, and new opportunities.

Templates

Insight/action tracker with columns for owners, stage, and communication status.
Member update email/DM templates for acknowledgment, progress, completion.
Quarterly accountability report summarizing closed-loop wins.

Tips

Tag insights by member cohorts to personalize updates.
Celebrate shipped improvements publicly to reinforce participation value.
Pair with run-member-insight-sprint so every campaign produces accountable actions.

Track record

Benchmark

18 / 23

test cases passed, vs 13 / 23 without

Adoption

Users: 0
Times used: 0

Safety and source details

SkillSafety

✓ 3 of 3 passed

Code scan15 of 15 checks clean

0 critical · 0 warning · 0 info — scanner v4 — 8/3/2026

View 15 scanner checks

live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing

IntentSafe

LLM judge · does the skill do what it claims

ContentClean

LLM judge · policy & harmful-content review

Source

Imported

gtmagents / gtm-agents

plugins/community-building/skills/closed-loop-community-playbook/SKILL.md

View on GitHub ↗

License Apache-2.0Imported 8/3/2026Version v1

Other skills for the same job

Published skills whose descriptions closely match this one, with their headline benchmark lift.

gtmagents/closed-loop-playbookGovernance system for routing VoC insights to owners and tracking follow-through.Close match+5 pp pass-rate lift

More skills from the same source and nearby in the registry, with their headline benchmark lift.

Ready to supercharge your AI agents?

See it in action

What's inside

Closed-Loop Community Playbook Skill

When to Use

Framework

Templates

Tips

Track record

Benchmark

Adoption

SkillSafety

Source

Other skills for the same job

Related skills