Template for orchestrating phased motions across strategic SaaS accounts.
SkillScore86Maintained
Automatic
◆Customer Success pack
Last verified 8/23/2026
What it changes
Passed 19 of 22 test cases with the skill, and 16 of 22 without it.
Without skill73%
With skill86%
Checks it passed that the model alone missed
Includes table columns for phases, key performance indicators, task owners, and target timelines.
Recommends sharing the success plan template directly with customers to co-author strategic goals.
Recommends pairing the framework with build-land-adopt-expand-plan for generating account-specific success plans.
3 fixed16 passed either way3 still failing0 broke
Pass-rate lift
+14 pp
Tokens
+10%
Agent turns
0%
Response time
-1%
Model gemini-3.6-flashMeasured 8/23/2026v119 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 3 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 3
Prompt
We are building an account success plan template to guide our Customer Success Managers. To avoid confusion or overwhelming clients, we plan to keep this document strictly internal for CS operations. What approach should we take regarding how this blueprint is shared and authored?
What was checked, without and with the skill
Checked
Without skill
With skill
Recommends sharing the success plan template directly with customers to co-author strategic goals.
Missed
Passed
case-04 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Land-Adopt-Expand Blueprint Skill
When to Use
Designing success plans for enterprise SaaS accounts.
Aligning revenue, product, and CS teams on phased adoption metrics.
Auditing current accounts to identify expansion triggers or risks.
Framework
Stakeholder Matrix – map economic, technical, and champion roles per phase.
Milestone Ladder – land (business case, pilot), adopt (activation, value proof), expand (multi-product, exec advocacy).
Signal Library – telemetry + qualitative indicators that unlock stage gates.