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Cherwell ITSM integration. Manage data, records, and automate workflows.
Passed 19 of 21 test cases with the skill, and 3 of 21 without it.
and 26 more in the full report
17 fixed3 passed either way2 still failing0 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 17 test cases the skill fixed. Same model, same prompt, with and without the skill.
I want to list Cherwell ITSM actions for finding search groups. Provide the exact CLI command targeting connection ID 'conn_777' with query intent 'search groups', formatted as JSON.
| Checked | Without skill | With skill |
|---|---|---|
| Uses membrane action list with --connectionId=conn_777 | Missed | Passed |
| Includes --intent parameter specifying search groups | Missed | Passed |
| Includes the --json flag | Missed | Passed |
The instructions your model reads when the skill loads.
Cherwell ITSM is a service management platform used by IT departments and other service teams. It helps organizations automate workflows, manage incidents, and provide self-service options to employees. It's typically used by IT professionals, service desk analysts, and managers.
Official docs: https://help.cherwell.com/csh?context=toc
Use action names and parameters as needed.
This skill uses the Membrane CLI to interact with Cherwell ITSM. Membrane handles authentication and credentials refresh automatically — so you can focus on the integration logic rather than auth plumbing.
Install the Membrane CLI so you can run membrane from the terminal:
npm install -g @membranehq/cli@latest
membrane login --tenant --clientName=<agentType>
This will either open a browser for authentication or print an authorization URL to the console, depending on whether interactive mode is available.
Headless environments: The command will print an authorization URL. Ask the user to open it in a browser. When they see a code after completing login, finish with:
test cases passed, vs 3 / 21 without
More skills from the same source and nearby in the registry, with their headline benchmark lift.