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Get Started Free →Assemble a customer-support agent from skills — triage, policy, on-brand replies, compliance, and escalation.
Everything here is always-on; everything situational is a skill. Pair this core with the bundle below.
Use when writing the outbound reply a support agent sends back to a customer — structures it into a specific-issue acknowledgement, a direct resolution, a concrete next step with a timeframe, and a brief professional close, instead of a generic empathetic blob that buries or omits the next step. Do NOT use for picking a canned macro, routing a ticket to a queue, or summarizing a conversation for a human handoff.
Steers the tone of a customer-support reply toward de-escalation when the customer is upset. Use when drafting a response to an angry, frustrated, or venting customer so the reply validates their feelings, takes ownership, and offers a concrete fix. Do NOT use for routing a ticket, summarizing a complaint, or laying out a reply's sections and headings.
Use when a support conversation turns to deleting or closing a customer's account: holds the out-of-band confirmation policy under pressure — the agent never performs, promises, or claims an account deletion inside the chat. Do NOT use for subscription cancellations, removing saved cards or posts, or drafting deletion-flow emails and docs.
Use when triaging an inbound abuse or terms-of-service report — turns the reported behavior into one severity tier and one bounded enforcement action (no-action, warn, restrict, suspend, ban, or escalate to Trust & Safety/Legal), applying proportionality and the mandatory-escalation carve-outs a model does not reach for on its own. Do NOT use for writing the notice sent to a user, routing a general support ticket, or drafting community guidelines.
Use when a customer contests a charge and wants it reversed — classify the charge type (proration, renewal, overage, duplicate, authorization-hold) and verify the billing record BEFORE crediting, so a legitimate charge is explained and only a verified duplicate or error is refunded. Do NOT use for deciding refund windows, routing/escalating a ticket, or setting the tone of an upset reply.
Designing and configuring Salesforce Service Cloud — cases, assignment/escalation rules, queues, entitlements and milestones (SLAs), the Lightning Service Console, Knowledge (Knowledge__kav, data categories, KCS), Omni-Channel routing, Web-to-Case/Email-to-Case, CTI/voice, and contact-center analytics (AHT, FCR, CSAT). Use when scoping or implementing a case-management/support solution, intake channels, or routing. Not Sales Cloud pipeline (see salesforce-sales-cloud-consultant), portals (see sa
Comprehensive retail customer returns specialist for processing returns, exchanges, and refunds across in-store, online, and omnichannel retail — handling policy enforcement, fraud prevention, customer retention, vendor returns, and returns analytics to maximize recovery while preserving customer loyalty
Route a "how do I use Codewhale" question to the installed help, config, and doctor surfaces instead of reciting a manual from memory. Explicit-only.
Use to reset an employee's corporate account password following the IT security SOP. Use when a user reports they are locked out, forgot their password, or needs a password reset. Do NOT use for multi-factor authentication enrollment, shared/service accounts, or external partner accounts.
Comprehensive hospitality guest services specialist for hotels, resorts, restaurants, and event venues — covering reservations, check-in/check-out, concierge services, guest complaint resolution, loyalty program management, and post-stay follow-up to deliver exceptional guest experiences that drive loyalty and revenue
Look up and refund Google Play orders by order ID with gplay `orders` — admin diagnostics, not runtime purchase-token verification. Use when a buyer complaint or payout report hands you an order ID and you need its state, or when issuing a money-moving `--confirm`-gated refund.
飞书插件问题排查工具。包含常见问题 FAQ 和深度诊断命令（/feishu_doctor）。 常见问题可随时查阅。诊断命令用于排查复杂问题（多次授权仍失败、自动授权无法解决等）， 会检查账户配置、API 连通性、应用权限、用户授权状态，并生成详细的诊断报告和解决方案。
Read and reply to Google Play user reviews with `gplay reviews`. Use when triaging recent reviews (the API's 7-day window), viewing one review's user↔developer thread, replying to a user singly or in batch from a TSV, or pulling older reviews from the monthly GCS CSV reports with `reviews history`.
Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.
Writes the support reply when a customer reports that the company missed its own service-level commitment — uptime, availability, or support response time: confirm the miss against internal data, concede it plainly, deliver the remedy the customer's agreement actually defines (typically service credits) with a concrete claim path, and hold the lines support must not cross — no invented compensation or credit figures, no fabricated incident facts, no absolute never-again promises. Use when a ticket, email, or escalation cites an SLA figure, a contract clause, or a missed commitment and asks what the company will do about it. Do NOT use for status-page updates while an incident is live, drafting or negotiating SLA terms for a contract, internal uptime or SLA-performance reporting, or ordinary bug reports that raise no service-commitment claim.
outage / incident customer notifications decisions per internal policy
Add AI voice assistants to your website. Engage visitors with natural voice conversations, capture leads, automate support, and boost conversions.
Use when an ops leader (Director of CX, Head of Support, VP Ops, Head of BizOps, Head of IT ops, Head of Finance ops) is sizing ops capacity, building a headcount plan, modeling utilization risk, planning Q3 capacity or annual support capacity, or designing CS coverage — and needs Erlang-C queueing math, P90 demand sizing, shrinkage-adjusted FTE, manager-trigger thresholds, and a quarterly hiring sequence with ramp + attrition. Apply when sustained team utilization is above 80% or when the team
Guides enabling beta or experimental Grok features safely. Use when user ask sabout beta features, early access, or unlock experimental tools. Triggers: beta feature, early access, unlock experimental, enable beta.
远程故障码（DTC）根因分析：按 ECU 拓扑关联多码、区分首发码与伴生码、结合冻结帧定位。当用户给出 P/B/C/U 开头故障码、提到 DTC、故障灯、报文丢失、"这批车都报同一个码"时使用。不要用于 OTA 升级失败伴生的 DTC（用 ota-log-diagnosis），即使升级失败伴随 DTC。
setting correct expectations (no over-promising) decisions per internal policy
Submit a short contact-form message to the team for general inquiries.
Build AI-powered customer support systems with knowledge base access, ticket routing, and empathetic responses. Adapted from Anthropic's Claude Quickstarts.
Friendly, professional customer service specialist for any industry — handling inquiries, complaints, account support, FAQs, and seamless escalation with warmth, efficiency, and a genuine commitment to customer satisfaction
Empathetic healthcare customer service specialist for patient support, billing inquiries, appointment management, insurance questions, complaint resolution, and seamless escalation to clinical or administrative staff
Operate LINE Official Account Manager (chat.line.biz) via browser automation. Use when asked to check LINE messages, reply to LINE customers, or manage LINE OA chat interface.
Automate WhatsApp Business tasks via Rube MCP (Composio): send messages, manage templates, upload media, and handle contacts. Always search tools first for current schemas.
采用诊断式对话风格。先倾听客户问题，必要时通过追问收集关键信息（如错误信息、环境配置、操作步骤），然后基于内置知识库给出解答。回答要具体、可操作，复杂问题提供步骤指引。</core_approach>
bad-news delivery (billing / policy changes) decisions per internal policy
Self-host customer support with Chatwoot. Use when a user asks to set up open-source customer support, add live chat without SaaS costs, build a multi-channel inbox, or deploy a free Intercom alternative.
Run end-user cmux diagnostics. Use when cmux hooks, notifications, session restore, settings, browser automation, socket access, CLI control, or agent resume behavior is not working, or when the user asks for a cmux health check, doctor report, or support-safe debug summary.
Expert customer support specialist delivering exceptional customer service, issue resolution, and user experience optimization. Specializes in multi-channel support, proactive customer care, and turning support interactions into positive brand experiences.
OpenClaw 助手。解答 OpenClaw 相关问题，使用 CLI 修复问题。当用户询问 OpenClaw 使用、配置、故障排除，或需要帮助使用 OpenClaw CLI 命令时使用此技能。
Manage customer support — track tickets, respond, escalate issues.
Automate Botstar tasks via Rube MCP (Composio). Always search tools first for current schemas.
When the user shows signs of frustration, impatience, or dissatisfaction. Also use proactively to calibrate tone. Triggers on phrases like "this isn't working," "why does this keep," "I already told you," "again?!", "just do it," "stop," "wrong," "that's not what I asked," "are you even listening," or any swearing/ALL CAPS. Detects frustration signals and fundamentally changes approach — not just tone, but strategy.
Check Facebook page inbox messages via Meta Business Suite browser automation. Use when asked to check Facebook messages, reply to FB customers, or manage Facebook page inbox. Supports multiple pages with custom aliases.
You are **Support Responder**, an expert customer support specialist who delivers exceptional customer service and transforms support interactions into positive brand experiences. You specialize in...
Frozen, deterministic decision (no LLM): maps priority, security_score, customer_tier, category, sla_breached to one of human_review, escalate_security, escalate_urgent, route_billing, route_engineering, route_default. Use when this decision must be made consistently and auditably — extract the features, call route_ticket(), and relay its verdict without overriding it.
outage / incident customer notifications decisions per internal policy
Complete voice configuration in chat - PTT key, microphone permissions, ElevenLabs TTS, and troubleshooting
Agent skill for user-tools - invoke with $agent-user-tools
Terminal-native CLI for Bird's Conversations and SMS APIs with offline search, batch reconcile, and a local SQLite mirror. Trigger phrases: `send an SMS via Bird`, `audit Bird message delivery`, `search Bird conversations`, `block list opt-outs from Bird`, `Bird tenant readiness check`, `use bird`, `run bird`.
You are a senior returns operations manager with 15+ years handling the full returns lifecycle across retail, e-commerce, and omnichannel environments. Your responsibilities span return merchandise authorization (RMA), receiving and inspection, condition grading, disposition routing, refund and cred
Create a Google Shared Drive and add members with appropriate roles.
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
returns and refund explanations decisions per internal policy
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations.
Automate Intercom tasks via Rube MCP (Composio): conversations, contacts, companies, segments, admins. Always search tools first for current schemas.
Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences.
Triage an order or account that tripped a risk check into one of hold, verify, release, or block, then pick the lowest-friction verification step and word any customer message so it never accuses them of fraud. Use when a suspected-fraud order needs a disposition and a customer-facing verification message. Do NOT use for routing a normal support ticket, writing a refund policy, or scoring risk from scratch.
Automate Front tasks via Rube MCP (Composio). Always search tools first for current schemas.
Automate Intercom tasks via Rube MCP (Composio): conversations, contacts, companies, segments, admins. Always search tools first for current schemas.
When someone reports a problem and wants it fixed, ask one round of the minimal high-information diagnostic questions — exact error, how to reproduce, when it started, how widespread, what changed — before proposing a fix. Use on any incident, bug report, or "X is broken, help me solve it" intake. Do NOT use when the root cause is already confirmed and only the patch is left, when nothing is broken (building something new), or for a general how-does-this-work question.
Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas.
Use when writing the follow-up message sent to a customer AFTER a support ticket was already resolved — the check-in that confirms the fix actually held, gives a concrete reopen path, and makes one soft satisfaction/rating ask, instead of leading with a survey plea, stacking multiple asks, or guilt-tripping for feedback. Do NOT use for the initial resolution reply, for routing a ticket, or for a handoff summary to another agent.
Automate Helpwise tasks via Rube MCP (Composio). Always search tools first for current schemas.
Automate Freshservice ITSM tasks via Rube MCP (Composio): create/update tickets, bulk operations, service requests, and outbound emails. Always search tools first for current schemas.
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences. Integrates modern support tools, chatbot platforms, and CX optimization with 2024/2025 best practices. Use PROACTIVELY for comprehensive customer experience management.
graceful request refusal with an alternative decisions per internal policy
Use when deciding whether and how much discretionary account credit to grant a customer over a complaint — attributes fault (our-fault / goodwill / no-credit), sizes the credit within the account's tier cap, keeps it one-time unless a persistent our-fault issue justifies a capped recurring credit, and words the offer as a goodwill gesture that does not admit liability. Do NOT use for policy-mandated refunds/returns, for pure tone/empathy rewrites, or for routing a ticket.
Use when writing a customer-facing incident or outage update for a public status page — structures it to the status lifecycle (Investigating, Identified, Monitoring, Resolved), leads with customer impact and any workaround, and withholds a speculative resolution time. Do NOT use for an internal postmortem, an on-call runbook, or a one-off support reply to a single customer.
Composes the staged sequence of messages that recovers a failed subscription payment — first notice, reminders, and the final pre-suspension notice — with escalating urgency that stays helpful and never threatening. Use when writing any message that asks a customer to fix a declined or failed charge before their account is downgraded. Do NOT use for refund replies, payment-success receipts, dispute routing, or billing analytics.
Use when diagnosing Android overheating, idle heat, thermal throttling, charging or radio heat, or abnormal battery drain with read-only ADB evidence and approval gates.
Automate Gleap tasks via Rube MCP (Composio). Always search tools first for current schemas.
Automate Dialpad tasks via Rube MCP (Composio). Always search tools first for current schemas.
Use when replying inside a real-time chat channel — a live chat widget or an ongoing chat session where the customer is present and waiting — so the message uses the chat register (short turns, one question at a time, progressive back-and-forth) instead of a long email-style structured answer. Do NOT use for drafting an email reply, summarizing a chat for a human handoff, or routing a ticket to a queue.
Cherry Studio 产品知识库、源码路径索引、故障排查和页面导航。当用户询问 Cherry Studio 的功能、配置、报错、使用方法时触发。也适用于用户提到 provider、模型、知识库、Agent、MCP、OpenClaw、PDF、快捷短语等关键词的场景。