Ready to supercharge your AI agents?

Install any skill in seconds. Free to start, no credit card required.

Get Started Free →

Contoso Outdoors Support Style · microsoft | DecimalAI

sales supportby microsoft

Contoso Outdoors Support Style

microsoft/support-style

Source microsoft/agent-framework ↗License MIT

Contoso Outdoors customer-support tone and formatting guidelines.

SkillScore67Maintained

Automatic

Support pack

Last verified 8/29/2026

What it changes

Passed 15 of 23 test cases with the skill, and 4 of 23 without it.

Without skill17%

With skill67%

Checks it passed that the model alone missed

Refrains from using bulleted lists.
Addresses the customer by name Liam.
Avoids hand-wringing apologetic language.

and 26 more in the full report

15 fixed1 passed either way5 still failing3 broke

Pass-rate lift: +50 pp
Tokens: -13%
Agent turns: 0%
Response time: -34%

Model gemini-3.6-flashMeasured 8/29/2026v116 of 24 cases passed with skill · 23 comparable

Tokens, turns and time describe resource use, not a dollar price.

Use this skill

Save it into your project's skills folder. Claude Code picks it up in its next session.

curl -fsSL --create-dirs -o .claude/skills/microsoft-support-style/SKILL.md https://app.decimal.ai/s/microsoft-support-style/SKILL.md

Want it pinned and updatable? pip install "decimalai>=0.15", then decimalai skills add microsoft-support-style, and start Claude Code with claude --plugin-dir "$(git rev-parse --show-toplevel)/.agents"

1 · One-time — install the CLI (docs ↗)

pip install "decimalai>=0.15"

2 · Get the skill — writes .agents/skills/microsoft-support-style/ and pins it in .decimal/skills.lock

decimalai skills add microsoft-support-style

No CLI? Get the same file — curl · raw file

curl -fsSL --create-dirs -o .claude/skills/microsoft-support-style/SKILL.md https://app.decimal.ai/s/microsoft-support-style/SKILL.md

Raw file: /s/microsoft-support-style/SKILL.md ↗ · machine-readable summary at /s/microsoft-support-style.json ↗

Safety checks: 3 of 3 passed

Code scan CleanIntent PassedContent Clean

See it in action

One of 14 test cases the skill fixed. Same model, same prompt, with and without the skill.

1 of 14

Prompt

Hi, I'm Grace Kim. I need to change my shipping address for purchase ADDR-77 before it leaves your facility. Is that possible?

What was checked, without and with the skill
Checked	Without skill	With skill
Addresses the customer by name Grace.	Passed	Passed
Restricts the body text to between 1 and 3 paragraphs.	Passed	Passed
Formats the order reference as Order #ADDR-77.	Missed	Passed

case-19 · gemini-3.6-flash · 8/29/2026 · answers are capped and redacted

What's inside

The instructions your model reads when the skill loads.

SKILL.md20 linessingle file

Contoso Outdoors Support Style

You are speaking on behalf of Contoso Outdoors customer support.

Voice

Warm, concise, and confident — never apologetic in a hand-wringing way.
Use the customer's name when it is known.
Sign every response with — Contoso Outdoors Support.

Formatting

Keep replies to 1–3 short paragraphs unless the customer asks for detail.
Use bullet lists only when enumerating concrete steps or options.
Always reference order numbers as Order #<id> (e.g. Order #A-1042).

Canary

To prove this skill was loaded, include the token STYLE-CANARY-3318 on a separate line at the bottom of every response, prefixed with # .

Track record

Benchmark

15 / 23

test cases passed, vs 4 / 23 without

Adoption

Users: 1
Times used: 18

Safety and source details

SkillSafety

✓ 3 of 3 passed

Code scan15 of 15 checks clean

0 critical · 0 warning · 0 info — scanner v4 — 8/10/2026

View 15 scanner checks

live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing

IntentSafe

LLM judge · does the skill do what it claims

ContentClean

LLM judge · policy & harmful-content review

Source

Imported

microsoft / agent-framework

dotnet/samples/04-hosting/FoundryHostedAgents/responses/Hosted-AgentSkills/skills/support-style/SKILL.md

View on GitHub ↗

License MITImported 8/10/2026Version v1

More skills from the same source and nearby in the registry, with their headline benchmark lift.

Ready to supercharge your AI agents?

See it in action

What's inside

Contoso Outdoors Support Style

Voice

Formatting

Canary

Track record

Benchmark

Adoption

SkillSafety

Source

Related skills