Support a Friend in Crisis

When someone you care about is going through something awful, the fear of saying the wrong thing makes many people freeze and pull away — exactly when their friend needs them most. Showing up well is a skill: it's less about perfect words and more about presence, not-fixing, and concrete help. This tells you what to say (and the clichés to avoid), how to be there over time, and when it's beyond what a friend can hold.

What This Skill Produces

• What to actually say — simple, genuine words that acknowledge their pain, and the well-meant clichés to avoid ("everything happens for a reason," "at least...," "let me know if you need anything")
• Presence over fixing — how to just be there and listen, rather than rushing to solve or advise (most people want to feel accompanied, not fixed)
• Concrete help — specific, low-burden offers ("I'll drop off dinner Tuesday") instead of the vague "let me know," which they'll never take up
• Showing up over time — how to keep supporting past the first week, when everyone else has moved on and it's often hardest
• Looking after yourself — supporting someone in crisis is draining; how to sustain it without burning out
• The professional line — a clear flag for when it's beyond a friend (self-harm risk, deep depression, danger) and how to steer them to real/crisis help

Required Inputs

Ask for these if not provided:

• What they're facing — the crisis (loss, illness, breakup, job loss, mental health)
• Your relationship — how close, and how they tend to cope
• What's worrying you — saying the wrong thing, not knowing how to help, or concern for their safety
• What you've done so far — and how they've responded
• Any risk signs — anything suggesting they need professional/crisis support

Framework: Be There, Help Concretely, Know The Line

1. Acknowledge simply. Genuine, plain words ("I'm so sorry, this is awful, I'm here") beat any clever comfort. Don't reach for silver linings or fixes.
2. Be present, don't fix. Listen, sit with them, let them feel it — most people in pain want company and validation, not solutions or advice they didn't ask for.
3. Avoid the clichés. "Everything happens for a reason," "at least...", "stay strong," and the vague "let me know if you need anything" all land badly — steer clear.
4. Offer concrete help. Replace "let me know" with specific, easy-to-accept offers (a meal, a ride, handling one task) — people in crisis can't organize help, so make it effortless.
5. Keep showing up. Support fades after the first wave; being there weeks later — a check-in text, remembering — matters enormously when others have moved on.
6. Protect yourself. You can't pour from empty; pace your support and get your own.
7. Know the line. If there's risk of self-harm, severe depression, or danger, gently but clearly help them get professional or crisis support — a friend isn't a substitute.

Output Format

Supporting: friend] · going through crisis]

What to say: simple, genuine words]. Avoid: "at least" / "everything happens for a reason" / vague "let me know"]. Be present, don't fix: listen · sit with it · validate, don't solve]. Concrete help to offer: specific, low-burden — a meal / ride / one task]. Keep showing up: check in past the first week, when it's hardest]. Look after yourself: pace it · get your own support]. > If there's any risk (self-harm, severe depression, danger): gently help them reach professional or crisis support — this is beyond what a friend should hold alone.

Quality Checks

• ] Gives simple genuine words and names the clichés to avoid
• ] Emphasizes presence/listening over fixing
• ] Offers concrete, low-burden help instead of "let me know"
• ] Includes showing up over time, not just the first week
• ] Addresses the supporter looking after themselves
• ] Clearly flags when to steer to professional/crisis help

Anti-Patterns

• Silver-lining clichés and "at least..."
• Rushing to fix instead of being present.
• Vague "let me know if you need anything."
• Disappearing after the first week.
• Trying to be their therapist when they need a professional.
• Burning yourself out with no self-care.

Example Trigger Phrases

• "My friend's parent just died — what do I say and how do I help?"
• "How do I support someone going through a divorce?"
• "A friend is really struggling and I don't know how to be there."
• "What do I say to someone with a serious illness?"
• "My friend is in crisis — how can I actually help?"