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Optimize e-commerce returns process and reduce return rates. Returns policy design, reverse logistics, root cause analysis, and customer retention through better returns experience.
Passed 13 of 22 test cases with the skill, and 9 of 22 without it.
and 6 more in the full report
6 fixed7 passed either way7 still failing2 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 6 test cases the skill fixed. Same model, same prompt, with and without the skill.
I run a women's apparel brand on Shopify and my return rate just hit 26%, which is wrecking our margins. I need help figuring out why buyers keep sending clothing back and how to fix this without ruining customer goodwill. Please analyze my situation and structure your response to start with an overview of findings, incorporate relevant category benchmarks, provide prioritized action items, use a warning symbol on any rough estimates from missing data, and wrap up with concrete next steps.
| Checked | Without skill | With skill |
|---|---|---|
| Formulate follow-up questions as multiple-choice options. | Missed | Passed |
| Inform the user that shorthand answer codes are accepted. | Missed | Passed |
The instructions your model reads when the skill loads.
Optimize e-commerce returns process and reduce return rates. Returns policy design, reverse logistics, root cause analysis, and customer retention through better returns experience.
Supported platforms: Amazon, Shopify, WooCommerce, Walmart, TikTok Shop, Etsy, eBay, BigCommerce.
Built by Nexscope — your AI assistant for smarter e-commerce decisions.
npx skills add nexscope-ai/eCommerce-Skills --skill ecommerce-returns-management -g
My return rate is 22% on Amazon (clothing category). Industry average is 15-20%. Help me analyze why and reduce it.
Step 1: Collect information from the user's message — product, platform, current situation, and goals.
Step 2: Ask one follow-up with all remaining questions using multiple-choice format. Allow shorthand answers (e.g., "1b 2c 3a").
Step 3: Research and analyze using the frameworks and methodology below.
Step 4: Deliver structured, actionable output with specific recommendations, not vague advice.
test cases passed, vs 9 / 22 without
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