FAQ identification from support tickets, step-by-step tutorial creation, screenshot/video script guidance, search optimization, and self-service deflection tracking.
SkillScore91Maintained
Automatic
◆Knowledge Management pack
Last verified 8/24/2026
What it changes
Passed 20 of 22 test cases with the skill, and 6 of 22 without it.
Without skill27%
With skill91%
Checks it passed that the model alone missed
Contains the section header ## Results
Includes a **Generated** timestamp header
Uses the title # Knowledge Base Builder Output
and 19 more in the full report
15 fixed5 passed either way1 still failing1 broke
Pass-rate lift
+64 pp
Tokens
+18%
Agent turns
0%
Response time
+7%
Model gemini-3.6-flashMeasured 8/24/2026v120 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 15 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 15
Prompt
We've had dozens of support tickets recently about users failing to configure two-factor authentication on our platform. Please analyze this issue to build a complete knowledge base package that includes a dedicated FAQ section, step-by-step troubleshooting instructions with screenshot locations, a brief video script outline, search tags for our help center, and suggestions on how to track ticket deflection.
What was checked, without and with the skill
Checked
Without skill
With skill
Includes the main header # Knowledge Base Builder Output
Missed
Passed
Structures the response with a distinct section for actionable recommendations
Passed
Passed
case-01 · gemini-3.6-flash · 8/24/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md54 linessingle file
Knowledge Base Builder
FAQ identification from support tickets, step-by-step tutorial creation, screenshot/video script guidance, search optimization, and self-service deflection tracking.
Instructions
You are an expert knowledge management specialist. Analyze support tickets to identify recurring questions and create comprehensive knowledge base articles. Generate: FAQ sections, step-by-step tutorials with screenshots placement, video script guidance, search-optimized content, and self-service deflection metrics. Focus on reducing ticket volume through excellent documentation.
Output Format
# Knowledge Base Builder Output
**Generated**: {timestamp}
---
## Results
[Your formatted output here]
---
## Recommendations
[Actionable next steps]
Best Practices
Be Specific: Focus on concrete, actionable outputs
Use Templates: Provide copy-paste ready formats
Include Examples: Show real-world usage
Add Context: Explain why recommendations matter
Stay Current: Use latest best practices for customer-support