▸case-22 Job applicants submitting resumes via corporate portals noted: 'I hate re-typing my resume info after uploading the PDF', abandon applications midway through, feel hopeless about ATS automated rejections, and suspect no human ever reads their application. Create an empathy map. | fail→pass | 11,023 | 13,713 | +24% | 1 | 1 | 0% | 1,990 | 2,725 | +37% | 0 | 0 | — |
▸case-05 I conducted 5 interviews with freelance graphic designers struggling with invoice management. They said 'I hate chasing late payments', often procrastinate sending invoices, feel anxious about cash flow, and think clients take advantage of them. Create an empathy map for this group. Skip missing research questions since we interviewed 5 people already. | fail→fail | 8,678 | 11,001 | +27% | 1 | 1 | 0% | 1,673 | 2,409 | +44% | 0 | 0 | — |
▸case-15 Synthesize research from churned fitness app users who stated 'I don't have 45 minutes every day', felt guilty about missing streaks, stopped opening notification badges, and believed the workout plans were unachievable. | fail→pass | 13,801 | 10,540 | -24% | 1 | 1 | 0% | 2,293 | 2,449 | +7% | 0 | 0 | — |
▸case-01 Here are observation notes and survey feedback from elderly patients trying to schedule appointments using our mobile health portal. I need you to create a structured empathy map for this user group that categorizes what they express verbally, what they likely think, how they behave, their emotional reactions, plus their primary objectives, main obstacles, and actionable UX takeaways. | fail→pass | 14,432 | 14,857 | +3% | 1 | 1 | 0% | 2,583 | 3,216 | +25% | 0 | 0 | — |
▸case-02 We are testing a new mobile banking app wireframe with first-time users. Generate a 5-step usability task scenario script for the moderator to read aloud during the session. | pass→pass | 15,925 | 13,765 | -14% | 1 | 1 | 0% | 2,690 | 2,817 | +5% | 0 | 0 | — |
▸case-03 We want to send a post-onboarding survey to new SaaS project management software administrators. Draft 6 survey questions covering ease of setup and team invitation features. | pass→pass | 9,683 | 12,994 | +34% | 1 | 1 | 0% | 1,701 | 2,535 | +49% | 0 | 0 | — |
▸case-04 Audit this navigation menu layout description against Jakob Nielsen's 10 Usability Heuristics and list the specific heuristic violations found in the interface. | fail→fail | 4,565 | 3,679 | -19% | 1 | 1 | 0% | 830 | 1,033 | +24% | 0 | 0 | — |
▸case-06 Here are interview excerpts from first-time shoppers on an online grocery platform: Participant A said 'The search bar didn't recognize organic kale', Participant B mentioned 'I was worried about shipping fees at checkout'. Build an empathy map for first-time shoppers. Summarize what they said in your own generalized paraphrase rather than using their verbatim quotes to keep it concise. | fail→fail | 6,345 | 11,784 | +86% | 1 | 1 | 0% | 1,156 | 2,655 | +130% | 0 | 0 | — |
▸case-07 We observed 8 warehouse workers using a new inventory scanner device. They repeatedly tapped unresponsive buttons, sighed heavily when errors popped up, expressed concern about missing shift quotas, and remarked 'The old barcode reader was much faster'. Synthesize these observations into an empathy map. | pass→pass | 8,859 | 10,077 | +14% | 1 | 1 | 0% | 1,654 | 2,141 | +29% | 0 | 0 | — |
▸case-08 Build an empathy map based on this research snippet: 'Users spend 2 hours reconciling purchase orders every Friday.' We want to jump straight to the quadrants without defining who the specific persona is. | fail→fail | 6,363 | 9,229 | +45% | 1 | 1 | 0% | 1,109 | 2,126 | +92% | 0 | 0 | — |
▸case-09 Here are community forum posts from players of a mobile strategy game complaining about energy timers and paywalls. Generate an empathy map that focuses exclusively on their feelings and quotes, omitting goals and pain point sections since feelings cover those. | fail→fail | 7,853 | 12,098 | +54% | 1 | 1 | 0% | 1,256 | 2,498 | +99% | 0 | 0 | — |
▸case-16 Build an empathy map for airline passengers experiencing flight delays based on gate observations: passenger says 'No one is telling us anything', continuously refreshes flight status apps on their phone, feels helpless and irritated, and believes airline staff are withholding information. | pass→pass | 10,016 | 11,265 | +12% | 1 | 1 | 0% | 1,744 | 2,358 | +35% | 0 | 0 | — |
▸case-10 We interviewed 12 telehealth doctors who noted heavy administrative burden during patient video calls. Synthesize this data into an empathy map. Stop after building the four quadrants, as design team decisions will be handled in a separate meeting next month. | fail→fail | 7,903 | 10,789 | +37% | 1 | 1 | 0% | 1,272 | 2,022 | +59% | 0 | 0 | — |
▸case-11 Rideshare drivers often say 'The app routing is fine', but field research showed they regularly open third-party navigation apps on secondary phones while driving, feeling stressed about reaching pick-up spots on time, and secretly worrying about rating drops. Build an empathy map highlighting these hidden beliefs versus public statements. | pass→pass | 13,373 | 18,717 | +40% | 1 | 1 | 0% | 2,137 | 3,257 | +52% | 0 | 0 | — |
▸case-12 Synthesize these 3 feedback emails from high school students using an online quiz portal into an empathy map: 'The timer makes me nervous', 'I couldn't find my score history'. Focus on creating the map. | fail→pass | 9,047 | 10,836 | +20% | 1 | 1 | 0% | 1,477 | 2,204 | +49% | 0 | 0 | — |
▸case-13 We ran a diary study with DevOps engineers managing cloud infrastructure. They expressed frustration with alert fatigue, manually script custom dashboard workarounds, worry about midnight outages, and want faster root-cause diagnosis. Map this research into an empathy map. | pass→pass | 9,639 | 13,517 | +40% | 1 | 1 | 0% | 1,718 | 2,599 | +51% | 0 | 0 | — |
▸case-14 Retail cashiers during holiday rush: They say 'This touchscreen freezes when scanning coupons', spend 30 seconds manually restarting the POS terminal, feel overwhelmed by long customer lines, and think the software was designed by people who never worked in a store. Create an empathy map. | pass→pass | 9,424 | 10,417 | +11% | 1 | 1 | 0% | 1,743 | 2,302 | +32% | 0 | 0 | — |
▸case-17 Small business accountants using tax prep software reported: 'Data import takes too many steps', regularly cross-check numbers in Excel spreadsheets as a backup, feel anxious about audit compliance, and desire automated data validation. Construct an empathy map. | pass→pass | 9,917 | 9,612 | -3% | 1 | 1 | 0% | 1,818 | 2,219 | +22% | 0 | 0 | — |
▸case-18 Server feedback on handheld ordering tablets: 'The font is too small under direct patio light', servers double-check paper pads before entering orders, feel nervous about dropping orders, and think management rushed the rollout. Build an empathy map. | fail→pass | 10,148 | 11,294 | +11% | 1 | 1 | 0% | 1,751 | 2,303 | +32% | 0 | 0 | — |
▸case-19 Synthesize car buyer interviews: Buyers stated 'I feel pressured by finance managers', brought printed competitor price sheets to negotiations, felt defensive and mistrustful, and wanted transparent pricing terms. | fail→pass | 9,915 | 11,957 | +21% | 1 | 1 | 0% | 1,573 | 2,297 | +46% | 0 | 0 | — |
▸case-20 Teachers grading essays online said: 'It takes too many clicks to leave voice feedback', constantly copy-paste rubric criteria from Word documents, feel exhausted by late-night grading, and want to save 5 hours per week on administrative work. Produce an empathy map. | fail→pass | 11,244 | 9,350 | -17% | 1 | 1 | 0% | 1,932 | 1,956 | +1% | 0 | 0 | — |
▸case-21 First-time smart home device setup notes: User says 'Why won't it connect to my Wi-Fi?', repeatedly turns Bluetooth on and off, feels frustrated and stupid, and thinks the quick-start guide is missing steps. Create an empathy map. | pass→pass | 7,674 | 10,729 | +40% | 1 | 1 | 0% | 1,553 | 2,345 | +51% | 0 | 0 | — |
▸case-23 Donors on a charity website stated: 'I want to know where my $25 goes', look for third-party security badges, feel hesitant about recurring monthly gifts, and think overhead costs are undisclosed. Synthesize this into an empathy map. | fail→pass | 9,405 | 10,719 | +14% | 1 | 1 | 0% | 1,616 | 2,245 | +39% | 0 | 0 | — |