Ready to supercharge your AI agents?

Install any skill in seconds. Free to start, no credit card required.

Get Started Free →

Customer Support Agent · googleworkspace | DecimalAI

sales supportby googleworkspace

Customer Support Agent

persona-customer-support

Source googleworkspace/cli ↗License Apache-2.0

Manage customer support — track tickets, respond, escalate issues.

SkillScore64Maintained

Automatic

Support pack

Last verified 7/24/2026

What it changes

Passed 13 of 20 test cases with the skill, and 1 of 20 without it.

Without skill5%

With skill64%

13 fixed1 passed either way8 still failing0 broke

Pass-rate lift: +59 pp
Tokens: -31%
Agent turns: 0%
Response time: -46%

Model gemini-3.6-flashMeasured 7/24/2026v114 of 22 cases passed with skill · 20 comparable

Tokens, turns and time describe resource use, not a dollar price.

Use this skill

Save it into your project's skills folder. Claude Code picks it up in its next session.

curl -fsSL --create-dirs -o .claude/skills/persona-customer-support/SKILL.md https://app.decimal.ai/s/persona-customer-support/SKILL.md

Want it pinned and updatable? pip install "decimalai>=0.15", then decimalai skills add persona-customer-support, and start Claude Code with claude --plugin-dir "$(git rev-parse --show-toplevel)/.agents"

1 · One-time — install the CLI (docs ↗)

pip install "decimalai>=0.15"

2 · Get the skill — writes .agents/skills/persona-customer-support/ and pins it in .decimal/skills.lock

decimalai skills add persona-customer-support

No CLI? Get the same file — curl · raw file

curl -fsSL --create-dirs -o .claude/skills/persona-customer-support/SKILL.md https://app.decimal.ai/s/persona-customer-support/SKILL.md

Raw file: /s/persona-customer-support/SKILL.md ↗ · machine-readable summary at /s/persona-customer-support.json ↗

Safety checks: 3 of 3 passed

Code scan CleanIntent PassedContent Clean

What's inside

The instructions your model reads when the skill loads.

SKILL.md21 linessingle file

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

gws workflow +email-to-task
gws workflow +standup-report

Instructions

Triage the support inbox with gws gmail +triage --query 'label:support'.
Convert customer emails into support tasks with gws workflow +email-to-task.
Log ticket status updates in a tracking sheet with gws sheets +append.
Escalate urgent issues to the team Chat space.
Schedule follow-up calls with customers using gws calendar +insert.

Tips

Use gws gmail +triage --labels to see email categories at a glance.
Set up Gmail filters for auto-labeling support requests.
Use --format table for quick status dashboard views.

Track record

Benchmark

13 / 20

test cases passed, vs 1 / 20 without

Adoption

Users: 0
Times used: 0

Safety and source details

SkillSafety

✓ 3 of 3 passed

Code scan15 of 15 checks clean

0 critical · 0 warning · 0 info — scanner v4 — 7/30/2026

View 15 scanner checks

live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing

IntentSafe

LLM judge · does the skill do what it claims

ContentClean

LLM judge · policy & harmful-content review

Source

Imported

googleworkspace / cli

skills/persona-customer-support/SKILL.md

View on GitHub ↗

License Apache-2.0Imported 7/31/2026Version v1

More skills from the same source and nearby in the registry, with their headline benchmark lift.

Ready to supercharge your AI agents?

What's inside

Customer Support Agent

Relevant Workflows

Instructions

Tips

Track record

Benchmark

Adoption

SkillSafety

Source

Related skills