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当需要在银行财富管理场景下，为客户提供市场波动安抚、情绪稳定与理性陪伴的合规沟通方案时使用本技能；适合输出可直接用于一线沟通的主线话术、安抚结构、禁用表述提醒与后续跟进行动。
Passed 15 of 22 test cases with the skill, and 11 of 22 without it.
and 7 more in the full report
5 fixed10 passed either way6 still failing1 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 5 test cases the skill fixed. Same model, same prompt, with and without the skill.
客户购买的“短债添利”理财产品近期净值微跌，客户发微信询问亏损原因。请为理财经理撰写一份客户回应话术，要求包含事实澄清、原因解释、下一步行动建议，并指明合规表达红线。
| Checked | Without skill | With skill |
|---|---|---|
| organizes the main customer response using a three-stage structure of facts, explanations, and action steps | Passed | Passed |
| provides a comparative list of forbidden expressions alongside compliant alternative phrases | Passed | Passed |
| outlines a follow-up commitment plan with designated touchpoint timing | Missed | Passed |
The instructions your model reads when the skill loads.
在市场波动或净值回撤背景下，基于客户画像、风险承受能力、持仓结构与事件背景，输出合规、克制、可复用的安抚沟通方案。强调“安抚≠承诺”，通过事实澄清、情绪共情、策略解释和下一步动作，帮助一线人员稳定客户预期、避免误导式表达，并形成可留痕的沟通材料。
test cases passed, vs 11 / 22 without
Published skills whose descriptions closely match this one, with their headline benchmark lift.
More skills from the same source and nearby in the registry, with their headline benchmark lift.