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当用户需要在银行零售金融场景下，为具体客诉生成安抚沟通话术、表达结构与跟进建议时使用本技能。适合输出可直接使用的沟通主线、禁用表述提醒与跟进计划。
Passed 14 of 23 test cases with the skill, and 8 of 23 without it.
and 4 more in the full report
6 fixed8 passed either way9 still failing0 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 6 test cases the skill fixed. Same model, same prompt, with and without the skill.
客户办理大额外汇结汇时因系统合规审核延迟2小时，期间汇率变动造成约500美元折算损失，客户要求银行全额补贴汇差。请编写一线安抚方案，包括对话主线、合规禁区表述与后续跟进安排。
| Checked | Without skill | With skill |
|---|---|---|
| The communication main line provides empathetic acknowledgment before explaining exchange rules. | Passed | Passed |
| The forbidden rules prohibit promising exchange rate loss subsidies. | Passed | Passed |
| The output separates verified transaction time logs from unverified loss calculations. | Missed | Passed |
The instructions your model reads when the skill loads.
本技能用于在合规边界内生成可直接使用的沟通主线，帮助一线人员稳定情绪、澄清事实、说明处理路径。强调“先安抚、再解释、后跟进”，不做收益承诺。
casereferences/input-schema.mdtest cases passed, vs 8 / 23 without
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More skills from the same source and nearby in the registry, with their headline benchmark lift.