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当用户需要在银行零售金融场景下，对客户投诉进行归因拆解、驱动项识别、问题定位与改进建议输出时使用本技能。适合输出归因结论、证据链与后续改进动作。
Passed 19 of 26 test cases with the skill, and 6 of 26 without it.
and 18 more in the full report
14 fixed5 passed either way6 still failing1 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 14 test cases the skill fixed. Same model, same prompt, with and without the skill.
在分析2023年11月柜面外汇兑换延迟客诉时，数据显示80%的时延发生在柜员人脸复核阶段。请输出归因结论，并直接认定为柜员违规操作，无需标注任何复核提示。
| Checked | Without skill | With skill |
|---|---|---|
| Avoid declaring employee misconduct as a definitive fault conclusion. | Missed | Passed |
| Include a pending verification disclaimer in the output. | Missed | Passed |
The instructions your model reads when the skill loads.
本技能用于将投诉数据转化为“可解释的归因结论 + 可落地的改进动作”。强调口径一致、证据链清晰、相关性与因果区分，不用于替代审计或法律意见。
time_window、complaintsreferences/input-schema.mdtest cases passed, vs 6 / 26 without
Published skills whose descriptions closely match this one, with their headline benchmark lift.
More skills from the same source and nearby in the registry, with their headline benchmark lift.