▸case-01 A customer purchased a box of fresh Taiwanese mangoes online and wants to return it under the 7-day return policy after 3 days because they changed their mind. The customer claims online purchases always have a mandatory 7-day refund. How should the merchant respond under Taiwan consumer protection rules? | pass→pass | 14,713 | 44,190 | +200% | 1 | 1 | 0% | 2,118 | 2,373 | +12% | 0 | 0 | — |
▸case-02 A buyer ordered a custom silver ring with their initials engraved on it from an online shop. Upon receiving it, they want to return it within 7 days simply because they prefer a different font. Explain the merchant's obligation regarding this return request under Taiwan e-commerce return regulations. | pass→pass | 12,443 | 11,731 | -6% | 1 | 1 | 0% | 2,150 | 2,293 | +7% | 0 | 0 | — |
▸case-03 An e-commerce store sells downloadable digital PDF guides. A customer buys a guide, downloads the PDF file immediately, and requests a full refund 2 hours later under the 7-day unconditional return right. Advise the store on whether they must grant the refund under Taiwanese law. | pass→pass | 14,236 | 12,748 | -10% | 1 | 1 | 0% | 2,455 | 2,367 | -4% | 0 | 0 | — |
▸case-04 A customer buys sealed men's underwear online, opens the vacuum package to try them on, and requests a return within 5 days because the size is slightly tight. How does Taiwanese law address return rights for opened personal hygiene products? | pass→pass | 11,280 | 14,785 | +31% | 1 | 1 | 0% | 1,887 | 2,721 | +44% | 0 | 0 | — |
▸case-05 A buyer purchases a physical console game disc online, removes the plastic shrink wrap, plays it for two hours, and demands a return within 7 days because they dislike the gameplay. What is the merchant's legal standing on processing this return? | pass→pass | 16,919 | 16,940 | +0% | 1 | 1 | 0% | 2,407 | 2,539 | +5% | 0 | 0 | — |
▸case-06 A customer buys a standard black cotton t-shirt online. They opened the cardboard shipping box and clear plastic bag to inspect the shirt, but did not wear or wash it. The store claims that opening the plastic bag voids the 7-day return right. Is the store's claim valid under Taiwan's Consumer Protection Act? | pass→pass | 15,231 | 13,138 | -14% | 1 | 1 | 0% | 2,208 | 2,164 | -2% | 0 | 0 | — |
▸case-07 An online bookstore shipped a weekly news magazine to a subscriber. The subscriber wants to exercise the 7-day cooling-off period and return the physical magazine for a full refund. Assess whether the bookstore must accept the return under Taiwanese law. | pass→pass | 9,881 | 11,285 | +14% | 1 | 1 | 0% | 1,714 | 2,351 | +37% | 0 | 0 | — |
▸case-08 A customer purchased a smartphone that came with a free promotional wireless earbud gift. The customer wishes to return only the smartphone within 7 days while keeping the free earbuds. How should the e-commerce store handle the return and refund calculation? | pass→pass | 12,159 | 15,240 | +25% | 1 | 1 | 0% | 2,156 | 2,859 | +33% | 0 | 0 | — |
▸case-09 An online store includes a clause in its terms of service stating: 'By checking this box, the buyer agrees to waive all 7-day return rights for all non-defective apparel items.' A buyer checked the box during checkout but wants to return an unworn jacket on day 4. Is the waiver clause legally valid under Taiwanese law? | pass→pass | 13,416 | 10,843 | -19% | 1 | 1 | 0% | 1,927 | 2,141 | +11% | 0 | 0 | — |
▸case-10 A buyer returns a standard pair of shoes within the 7-day cooling-off period under Taiwan's Consumer Protection Act. The online store attempts to charge the customer a processing fee and demands the customer pay the original outgoing shipping fee previously advertised as free shipping. What does Taiwan law dictate regarding return expenses during the 7-day period? | pass→pass | 13,268 | 15,070 | +14% | 1 | 1 | 0% | 2,216 | 2,855 | +29% | 0 | 0 | — |
▸case-11 A customer receives a package containing a mechanical keyboard delivered by logistics on Monday at 2 PM. The customer asks when the 7-day return period legally begins and ends under Taiwanese consumer law. | pass→pass | 15,201 | 11,249 | -26% | 1 | 1 | 0% | 2,329 | 2,240 | -4% | 0 | 0 | — |
▸case-12 An e-commerce buyer uses an online design tool to select custom colors and print their personal name onto a phone case. Upon delivery, the buyer requests a 7-day return because they no longer want it. Explain if this item falls under the statutory exemption criteria. | pass→pass | 8,810 | 11,452 | +30% | 1 | 1 | 0% | 1,393 | 2,267 | +63% | 0 | 0 | — |
▸case-13 A buyer returns a monitor within 7 days, but returns it using a different, slightly crumpled outer cardboard shipping box than the original outer carrier box. The original manufacturer product box inside is intact. The seller demands a 20% restocking fee for the damaged outer shipping box. Evaluate this seller demand under Taiwan Consumer Protection rules. | pass→pass | 14,244 | 19,449 | +37% | 1 | 1 | 0% | 2,328 | 3,094 | +33% | 0 | 0 | — |
▸case-14 A consumer purchases an international airline ticket on a Taiwanese travel website. 3 days later, the consumer demands a full cash refund citing the 7-day cooling off period under Consumer Protection Act Section 19. Does the 7-day return rule apply to passenger air transport services? | pass→pass | 14,295 | 13,958 | -2% | 1 | 1 | 0% | 2,335 | 2,710 | +16% | 0 | 0 | — |
▸case-15 An e-commerce shop sells skin lotion. A customer receives the lotion, breaks the tamper-evident seal on the bottle cap, decides they dislike the fragrance, and requests a 7-day return. How does Taiwanese law categorize opened cosmetic products? | pass→pass | 12,766 | 15,033 | +18% | 1 | 1 | 0% | 1,911 | 2,768 | +45% | 0 | 0 | — |
▸case-16 An online grocery shop sells daily fresh milk deliveries. A subscriber attempts to return unopened milk cartons 5 days after delivery under the 7-day rule. Explain the legal standing for this return request. | pass→pass | 11,329 | 14,489 | +28% | 1 | 1 | 0% | 1,805 | 2,698 | +49% | 0 | 0 | — |
▸case-17 An e-commerce buyer purchases a mass-produced standard bookshelf, opens the package, assembles it, and decides it does not match their room decor. They request a return within 6 days. The seller claims assembled furniture becomes 'customized' and non-returnable. Is the seller's claim correct? | fail→pass | 12,409 | 13,301 | +7% | 1 | 1 | 0% | 1,993 | 2,377 | +19% | 0 | 0 | — |
▸case-18 A cross-border e-commerce merchant based in Japan operates a Traditional Chinese website actively selling direct to consumers in Taiwan. A Taiwan customer wants to return an apparel item within 7 days. Does Taiwan Consumer Protection Act Section 19 apply to cross-border online sales targeting Taiwan residents? | pass→pass | 14,850 | 14,189 | -4% | 1 | 1 | 0% | 2,392 | 2,144 | -10% | 0 | 0 | — |
▸case-19 A customer receives an electronic appliance that fails to turn on upon arrival. The customer notifies the merchant on day 10 after delivery. The merchant rejects the request stating the 7-day return window has passed. Evaluate the merchant's claim regarding defective products. | pass→pass | 12,349 | 12,625 | +2% | 1 | 1 | 0% | 2,009 | 2,358 | +17% | 0 | 0 | — |
▸case-20 A commercial seller lists new electronic accessories at fixed prices on an auction platform. The seller claims that because the items were listed on an 'auction site', the 7-day return policy does not apply. Is the seller's justification valid under Taiwanese consumer law? | pass→pass | 12,758 | 13,390 | +5% | 1 | 1 | 0% | 2,089 | 2,582 | +24% | 0 | 0 | — |
▸case-21 An online retailer in Taiwan experienced a customer database leak and needs to know the statutory notification requirements and deadline for informing affected consumers under Taiwan's Personal Data Protection Act. | pass→pass | 18,283 | 18,510 | +1% | 1 | 1 | 0% | 2,530 | 3,316 | +31% | 0 | 0 | — |
▸case-22 An e-commerce merchant is importing Chinese tea sets for sale in Taiwan and needs to know the mandatory physical label requirements required on product packaging under the Commodity Labeling Act. | pass→pass | 17,996 | 21,807 | +21% | 1 | 1 | 0% | 2,910 | 3,488 | +20% | 0 | 0 | — |
▸case-23 An online store wants to sell imported pre-packaged snacks in Taiwan and needs to ensure their nutrition facts label and ingredient list comply with the Act Governing Food Safety and Sanitation. What information must be printed on the packaging? | pass→pass | 17,068 | 23,545 | +38% | 1 | 1 | 0% | 2,814 | 3,641 | +29% | 0 | 0 | — |