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Taiwan E-Commerce Customer Service · asgard-ai-platform | DecimalAI

Registry skillby asgard-ai-platform

Taiwan E-Commerce Customer Service

asgard-ai-platform/tw-ecom-operations-customer-service

Source asgard-ai-platform/skills ↗License MIT

Taiwan e-commerce customer service — LINE / Messenger / email / phone channel mix, 消保法鑑賞期 scripts, PTT/Dcard reputation monitoring, 負評 response, and SLA targets for the TW market.

SkillScore91Maintained

Automatic

Support pack

Last verified 8/28/2026

What it changes

Passed 20 of 22 test cases with the skill, and 17 of 22 without it.

Without skill77%

With skill91%

Checks it passed that the model alone missed

The response recommends moving private account verification to direct message communication.
The response emphasizes using an empathetic tone to prevent escalating student forum outrage.
The response warns against confusing statutory inspection rights with unrestricted usage trial periods.

and 1 more in the full report

4 fixed16 passed either way1 still failing1 broke

Pass-rate lift: +14 pp
Tokens: +27%
Agent turns: 0%
Response time: +32%

Model gemini-3.6-flashMeasured 8/28/2026v120 of 22 cases passed with skill

Tokens, turns and time describe resource use, not a dollar price.

Use this skill

Save it into your project's skills folder. Claude Code picks it up in its next session.

curl -fsSL --create-dirs -o .claude/skills/asgard-ai-platform-tw-ecom-operations-customer-service/SKILL.md https://app.decimal.ai/s/asgard-ai-platform-tw-ecom-operations-customer-service/SKILL.md

Want it pinned and updatable? pip install "decimalai>=0.15", then decimalai skills add asgard-ai-platform-tw-ecom-operations-customer-service, and start Claude Code with claude --plugin-dir "$(git rev-parse --show-toplevel)/.agents"

1 · One-time — install the CLI (docs ↗)

pip install "decimalai>=0.15"

2 · Get the skill — writes .agents/skills/asgard-ai-platform-tw-ecom-operations-customer-service/ and pins it in .decimal/skills.lock

decimalai skills add asgard-ai-platform-tw-ecom-operations-customer-service

No CLI? Get the same file — curl · raw file

curl -fsSL --create-dirs -o .claude/skills/asgard-ai-platform-tw-ecom-operations-customer-service/SKILL.md https://app.decimal.ai/s/asgard-ai-platform-tw-ecom-operations-customer-service/SKILL.md

Raw file: /s/asgard-ai-platform-tw-ecom-operations-customer-service/SKILL.md ↗ · machine-readable summary at /s/asgard-ai-platform-tw-ecom-operations-customer-service.json ↗

Safety checks: 3 of 3 passed

Code scan CleanIntent PassedContent Clean

See it in action

One of 4 test cases the skill fixed. Same model, same prompt, with and without the skill.

1 of 4

Prompt

A disgruntled buyer published a complaints thread on the PTT discussion board detailing long shipping delays and unhelpful store replies. The thread is rapidly attracting upvotes and hostile community comments. Formulate an official merchant reply strategy.

What was checked, without and with the skill
Checked	Without skill	With skill
The response warns against aggressive legal threats to avoid triggering the PTT Streisand effect.	Passed	Passed
The response recommends moving private account verification to direct message communication.	Missed	Passed

case-05 · gemini-3.6-flash · 8/28/2026 · answers are capped and redacted

What's inside

The instructions your model reads when the skill loads.

SKILL.md48 linessingle file

Taiwan E-Commerce Customer Service

STATUS: SKELETON — body pending.

When to use this skill

Designing a CS SOP for a TW store
Training agents on 鑑賞期 / 退貨 scripts
Monitoring PTT / Dcard / mobile01 for 負評
Responding to a viral 負評 thread
Setting SLA targets (first-response / resolution)

Do NOT use when

Generic chatbot design → cs-chatbot-design
Crisis PR (non-CS) → pr-crisis-response

Core concepts

TODO: channel mix, TW consumer complaint culture, PTT / Dcard etiquette.

Decision tree

TODO: complaint → channel → script template.

Implementation guidance

TODO: SOP template, escalation ladder, monitoring setup.

Gotchas

TODO: 5-6 pitfalls (鑑賞期 over-promise, PTT Streisand effect, LINE 1-to-1 burnout, negative-review response template pitfalls, 消保官 tone).

IRON LAW

TODO.

Output Format

TODO.

Track record

Benchmark

20 / 22

test cases passed, vs 17 / 22 without

Adoption

Users: 0
Times used: 0

Safety and source details

SkillSafety

✓ 3 of 3 passed

Code scan15 of 15 checks clean

0 critical · 0 warning · 0 info — scanner v4 — 8/3/2026

View 15 scanner checks

live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing

IntentSafe

LLM judge · does the skill do what it claims

ContentClean

LLM judge · policy & harmful-content review

Source

Imported

asgard-ai-platform / skills

tw-ecom-operations-customer-service/SKILL.md

View on GitHub ↗

License MITImported 8/3/2026Version v1

Other skills for the same job

Published skills whose descriptions closely match this one, with their headline benchmark lift.

asgard-ai-platform/tw-ecom-compliance-consumerComply with Taiwan consumer protection law (消保法) — 7-day 鑑賞期 scope and exceptions (生鮮 / 客製化 / 數位商品 / 藥品), return / refund timing, disclosure requirements, and unfair-term invalidation. Use when drafting T&C, handling return disputes, or assessing if a SKU is exempt from 鑑賞期. Do NOT use for PDPA (use `tw-ecom-compliance-pdpa`). STATUS: SKELETON — body pending.Close match+4 pp pass-rate lift

More skills from the same source and nearby in the registry, with their headline benchmark lift.

Ready to supercharge your AI agents?

See it in action

What's inside

Taiwan E-Commerce Customer Service

When to use this skill

Do NOT use when

Core concepts

Decision tree

Implementation guidance

Gotchas

IRON LAW

Output Format

Track record

Benchmark

Adoption

SkillSafety

Source

Other skills for the same job

Related skills