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Get Started Free →Use to triage an incoming production incident report, classify its severity, and route it to the right on-call team. Use when someone reports an outage, degradation, or production error. Do NOT use for routine service requests, feature questions, or non-production environments.
| Test case | Without → With | Effect | Δ tokens | Δ turns |
|---|---|---|---|---|
| case-02 | ✗→✓ | ▲ Improved | -32% | 0% |
| case-07 | ✗→✓ | ▲ Improved | -55% | 0% |
| case-08 | ✗→✓ | ▲ Improved | -36% | 0% |
| case-10 | ✗→✓ | ▲ Improved | -70% | 0% |
| case-16 | ✗→✓ | ▲ Improved | -73% | 0% |
A production incident is reported and must be classified and routed. Routine requests do not belong here.
references/severity-matrix.md.A report arrives: "Checkout is returning 500s for ~30% of users." Classify against the severity matrix (high blast radius → Sev2), page the checkout on-call, and open the incident channel with the summary.
Other measured skills in the registry, with their headline benchmark lift.