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A distillation of world-class communication standards across eight domains.
Passed 11 of 23 test cases with the skill, and 0 of 23 without it.
11 fixed0 passed either way12 still failing0 broke
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A distillation of world-class communication standards across eight domains. Apply these principles whenever generating, reviewing, or coaching any form of communication at HeySalad.
Before producing any communication output, identify the domain:
| Domain | When to apply |
|---|---|
| Internal | Slack, team emails, async updates, documentation |
| External | Investor updates, regulatory comms, customer/partner emails |
| Presentations | Pitch decks, demos, all-hands, stakeholder reviews |
| Written | Docs, wikis, changelogs, proposals, reports |
| Cross-functional | Multi-team projects, RACI, kickoffs, SSOT |
| Meetings | Agendas, facilitation, notes, decisions |
| Transparency | What to share, how, and with whom |
| Active Listening | 1-on-1 coaching, conflict, negotiation, feedback |
Multiple domains often apply simultaneously — use all relevant sections.
Every internal message leads with the conclusion. State what you need, then provide supporting context. Never bury the request.
Bad: "Hey, I was looking at the MTN Mobile Money integration and noticed some latency issues. The logs showed errors around 14:00 UTC yesterday. This might be affecting settlement. Can you check?"
Good: "ACTION NEEDED: MTN Mobile Money settlements may be failing. Logs show errors at 14:00 UTC — please investigate and report back by EOD. Details below."
test cases passed, vs 0 / 23 without
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