Use to orchestrate workflows, tooling, and automation for community programs.
SkillScore82Maintained
Automatic
◆Customer Success pack
Last verified 8/23/2026
What it changes
Passed 18 of 22 test cases with the skill, and 15 of 22 without it.
Without skill68%
With skill82%
Checks it passed that the model alone missed
The schedule includes a coverage heatmap to identify staffing gaps across time zones.
The process maintains a dedicated experiment backlog for proposed operational changes.
The workflow configuration includes designated escalation triggers for priority issues.
3 fixed15 passed either way4 still failing0 broke
Pass-rate lift
+14 pp
Tokens
-8%
Agent turns
0%
Response time
-9%
Model gemini-3.6-flashMeasured 8/23/2026v118 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 3 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 3
Prompt
When configuring community onboarding workflows in Discourse, what trigger category must be configured alongside standard welcome flows and member tagging?
What was checked, without and with the skill
Checked
Without skill
With skill
The workflow configuration includes designated escalation triggers for priority issues.
Missed
Passed
case-12 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Community Operations Playbook Skill
When to Use
Standing up new community channels, automation, or tooling.
Coordinating moderator schedules, onboarding flows, and partner access.
Auditing operations for consistency, compliance, or scale.
Framework
Channel Setup – naming conventions, permissions, integrations, and backup owners.