Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.
SkillScore61Maintained
Automatic
◆Customer Success pack
Last verified 8/23/2026
What it changes
Passed 14 of 23 test cases with the skill, and 10 of 23 without it.
Without skill43%
With skill61%
Checks it passed that the model alone missed
The automated ingestion format is structured as a JSON schema.
The persona layer includes ICP status, role, and influence level.
The onboarding framework utilizes the 5-layer feedback taxonomy structure.
and 3 more in the full report
6 fixed8 passed either way7 still failing2 broke
Pass-rate lift
+17 pp
Tokens
-3%
Agent turns
0%
Response time
-13%
Model gemini-3.6-flashMeasured 8/23/2026v114 of 23 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 6 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 6
Prompt
I need to establish a consistent feedback classification framework to normalize customer input across community chatter, support tickets, and sales calls. Please create a comprehensive taxonomy layout covering persona details, lifecycle stages, feedback drivers, sentiment dimensions, and metadata attributes, complete with a quarterly governance checklist.
What was checked, without and with the skill
Checked
Without skill
With skill
The framework limits top-level driver categories to under thirty items.
Passed
Passed
The output includes a quarterly governance checklist for taxonomy refreshes.
Passed
Passed
The sentiment layer includes fields for strength, urgency, confidence, and sample size.
Missed
Passed
case-03 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Customer Feedback Taxonomy Skill
When to Use
Normalizing surveys, interviews, support logs, or community chatter before synthesis.
Auditing existing VoC datasets for drift or inconsistencies.
Onboarding new teams to shared tagging standards.
Framework
Persona Layer – map ICP, role, and influence level.