Reporting framework for monitoring trust, sentiment, and regulator-facing KPIs.
SkillScore86Maintained
Automatic
◆Customer Success pack
Last verified 8/23/2026
What it changes
Passed 19 of 22 test cases with the skill, and 15 of 22 without it.
Without skill68%
With skill86%
Checks it passed that the model alone missed
Includes escalation stage tracking
Includes refund exposure financial metrics
Includes complaint volume alongside survey scores
and 3 more in the full report
4 fixed15 passed either way3 still failing0 broke
Pass-rate lift
+18 pp
Tokens
+6%
Agent turns
0%
Response time
-6%
Model gemini-3.6-flashMeasured 8/23/2026v119 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 4 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 4
Prompt
We are setting up a trust metric tracking system after a service disruption. The product team suggests relying strictly on NPS and CSAT scores. Design the core KPI metrics framework.
What was checked, without and with the skill
Checked
Without skill
With skill
Includes complaint volume alongside survey scores
Missed
Passed
Includes refund exposure financial metrics
Missed
Passed
Includes escalation stage tracking
Missed
Passed
case-04 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Customer Trust Dashboard Skill
When to Use
Tracking impact of communications, outages, or policy changes on customer trust.
Preparing exec/regulator updates on sentiment, complaints, and remediation status.
Coordinating GTM, support, and risk teams on follow-up actions.