Method for translating product telemetry into ROI narratives and expansion triggers.
SkillScore86Maintained
Automatic
◆Customer Success pack
Last verified 8/23/2026
What it changes
Passed 19 of 22 test cases with the skill, and 14 of 22 without it.
Without skill64%
With skill86%
Checks it passed that the model alone missed
Include cohort benchmark comparison
Account for shifts in customer mix over time
Pair with the build-land-adopt-expand-plan process
and 3 more in the full report
6 fixed13 passed either way2 still failing1 broke
Pass-rate lift
+23 pp
Tokens
+5%
Agent turns
0%
Response time
-7%
Model gemini-3.6-flashMeasured 8/23/2026v119 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 6 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 6
Prompt
A team is designing an internal account review canvas. They included telemetry signal and recommended play. What two missing structural elements are required to complete the usage-to-value canvas?
What was checked, without and with the skill
Checked
Without skill
With skill
Include business KPI mapping
Passed
Passed
Include cohort benchmark comparison
Missed
Passed
case-13 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Usage-to-Value Map Skill
When to Use
Preparing exec readouts showing how product usage ties to business outcomes.
Prioritizing adoption plays based on feature depth, collaboration, or workflow coverage.
Equipping sales/CS with quantified value proof for renewal/expansion cycles.