Troubleshoot common Granola errors — audio capture failures, transcription issues, calendar sync problems, and integration errors. Platform-specific fixes for macOS and Windows. Trigger: "granola error", "granola not working", "granola not recording", "fix granola", "granola troubleshoot".
SkillScore78Maintained
Automatic
◆Support packsaasgranolatroubleshooting
Last verified 8/30/2026
What it changes
Passed 18 of 23 test cases with the skill, and 11 of 23 without it.
Without skill48%
With skill78%
Checks it passed that the model alone missed
Instructs restarting Granola via its menu bar icon after updating permissions.
Advises checking status.granola.ai for active service outages before reopening the note.
Instructs checking if the application process is actively running using `pgrep -l Granola`.
and 5 more in the full report
7 fixed11 passed either way5 still failing0 broke
Pass-rate lift
+30 pp
Tokens
+45%
Agent turns
0%
Response time
-33%
Model gemini-3.6-flashMeasured 8/30/2026v118 of 23 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 7 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 7
Prompt
I need to run quick diagnostic checks on macOS terminal to investigate why Granola is malfunctioning. Which terminal commands should I execute to check if the Granola process is running, inspect its installed bundle version, and list the default audio input device?
What was checked, without and with the skill
Checked
Without skill
With skill
Instructs checking if the application process is actively running using `pgrep -l Granola`.
Missed
Passed
Explains reading the app version string from Info.plist via macOS defaults read utility.
Passed
Passed
Recommends querying system audio profile data filtered for default input devices.
Passed
Passed
case-13 · gemini-3.6-flash · 8/30/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md193 lines2 files
Granola Common Errors
Overview
Diagnose and fix the most common Granola issues. Each error includes platform-specific symptoms, root causes, and step-by-step remediation. Granola captures audio from your device's system audio output (not via meeting platform APIs), so most issues trace back to audio permissions or device configuration.
Prerequisites
Granola installed (even if malfunctioning)
Terminal access for diagnostic commands (macOS) or PowerShell (Windows)
Admin/sudo access for permission changes
Instructions
Step 1 — Quick Diagnostic Check
# Is Granola running?
pgrep -l Granola
# What version?
defaults read /Applications/Granola.app/Contents/Info.plist CFBundleShortVersionString 2>/dev/null
# Audio devices available
system_profiler SPAudioDataType 2>/dev/null | grep -A2 "Default Input"
Step 2 — Match Your Symptom
Audio / Transcription Issues
"No Audio Captured" — Transcript is Empty
Root cause: Granola cannot hear system audio. On macOS, this is almost always a permissions issue.
macOS fix:
System Settings > Privacy & Security > Screen & System Audio Recording