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Incident response procedures for Granola meeting capture failures and outages.
Passed 18 of 22 test cases with the skill, and 10 of 22 without it.
and 11 more in the full report
8 fixed10 passed either way4 still failing0 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 8 test cases the skill fixed. Same model, same prompt, with and without the skill.
Our IT team needs to escalate a complex Granola transcription bug to the software vendor. Where should the support ticket be submitted, and what artifact must be attached to the submission?
| Checked | Without skill | With skill |
|---|---|---|
| Directs submitting the support ticket at help.granola.ai. | Missed | Passed |
| Mandates attaching the debug bundle to the support ticket. | Missed | Passed |
The instructions your model reads when the skill loads.
Standard operating procedures for Granola incidents — from individual recording failures to organization-wide outages. Covers triage, remediation, communication, escalation, and post-incident review. Designed for IT admins, team leads, and individual users.
# Quick status check
curl -s "https://status.granola.ai/api/v2/status.json" 2>/dev/null | python3 -c "
import json, sys
try:
data = json.load(sys.stdin)
indicator = data.get('status', {}).get('indicator', 'unknown')
desc = data.get('status', {}).get('description', 'Unknown')
print(f'Status: {indicator} — {desc}')
except:
print('Cannot reach status page — possible network issue')
" || echo "Network error — check internet connection"
| Severity | Description | Response Time | Example |
|---|---|---|---|
| P1 Critical | Org-wide outage, data loss risk | Immediate | Granola service down, no one can record |
| P2 High | Multiple users affected | < 1 hour | Recording fails for a team, sync broken |
| P3 Medium | Single user issue | < 4 hours | One person's transcription stopped |
| P4 Low | Minor issue, workaround exists | < 24 hours | UI glitch, slow processing |
Scope assessment questions:
test cases passed, vs 10 / 22 without
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