Use to manage workflows, compliance, and measurement for customer references.
NewMaintained
Automatic
◆Sales & GTM pack
Last verified 8/21/2026
What it changes
Passed 19 of 23 test cases with the skill, and 19 of 23 without it.
Without skill83%
With skill83%
Checks it passed that the model alone missed
Evaluate persona, industry, use case, language, and availability during advocate selection
1 fixed18 passed either way3 still failing1 broke
Pass-rate lift
0 pp
Tokens
-10%
Agent turns
0%
Response time
-26%
Model gemini-3.6-flashMeasured 8/21/2026v119 of 23 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
A test case the skill fixed. Same model, same prompt, with and without the skill.
Prompt
A rep asks to select an advocate customer strictly based on the advocate having the largest annual contract value (ACV). What dimensions should the matching logic evaluate instead of relying solely on account size?
What was checked, without and with the skill
Checked
Without skill
With skill
Evaluate persona, industry, use case, language, and availability during advocate selection
Missed
Passed
case-03 · gemini-3.6-flash · 8/21/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Reference Operations Skill
When to Use
Running reference matching, scheduling, and follow-up processes.
Auditing reference utilization, fatigue, and consent records.
Reporting on advocacy impact for sales leadership.
Framework
Request Intake – standardize forms, qualification criteria, and SLA expectations per deal stage.
Matching Logic – map requests to advocates by persona, industry, use case, language, and availability.
Logistics & Compliance – schedule calls, provide briefing docs, capture approvals, and log NDAs.
Post-call Workflow – collect feedback from both parties, update CRM entries, and issue rewards.
Analytics & Governance – monitor utilization, fatigue thresholds, and gaps by segment.