▸case-01 We need to set up a reference customer program and build a structured tracking roster. Can you draft a comprehensive plan that includes a customer scoring model, engagement schedule, risk monitoring framework, and compliance guidelines so our CS team can evaluate advocate readiness? | fail→fail | 21,024 | 53,175 | +153% | 1 | 1 | 0% | 3,180 | 3,589 | +13% | 0 | 0 | — |
▸case-02 Our team wants to refresh our customer advisory board for next quarter. Please provide a structured advocacy system framework covering advocate scoring criteria, burnout and risk signals, and a briefing document template for selected client participants. | fail→fail | 20,594 | 16,968 | -18% | 1 | 1 | 0% | 3,086 | 2,815 | -9% | 0 | 0 | — |
▸case-03 We are designing a customer reference qualification rubric and want to default purely to Net Promoter Score and annual contract value. What complete evaluation criteria should we use before approving a client for public storytelling? | pass→pass | 20,954 | 16,749 | -20% | 1 | 1 | 0% | 3,041 | 2,804 | -8% | 0 | 0 | — |
▸case-17 Our sales team complains that all available customer references are CTOs from fintech companies, but they need CFO references in healthcare. How should this gap be monitored? | pass→pass | 16,635 | 15,656 | -6% | 1 | 1 | 0% | 2,259 | 2,383 | +5% | 0 | 0 | — |
▸case-04 Our advocacy manager only checks advocate fatigue based on email unsubscribe rates. What specific risk signals must be actively monitored in an advocacy risk tracking framework? | fail→fail | 17,983 | 16,133 | -10% | 1 | 1 | 0% | 2,454 | 2,527 | +3% | 0 | 0 | — |
▸case-05 When preparing customer references for public press releases and beta testing, our legal team provided a standard non-disclosure agreement. What additional governance components belong in the compliance layer? | fail→fail | 31,229 | 15,088 | -52% | 1 | 1 | 0% | 2,389 | 2,367 | -1% | 0 | 0 | — |
▸case-06 Our VP of Marketing wants a single metric showing total advocate count. What comprehensive reporting views should be established to measure advocacy program impact effectively? | fail→pass | 16,361 | 19,842 | +21% | 1 | 1 | 0% | 2,412 | 3,098 | +28% | 0 | 0 | — |
▸case-07 We need to draft a prep document for a client speaking at our annual user conference. A teammate suggested sending just a calendar invite with the Zoom link. What key sections should be included in the advocate briefing document template? | pass→pass | 12,855 | 13,006 | +1% | 1 | 1 | 0% | 1,934 | 2,158 | +12% | 0 | 0 | — |
▸case-08 To maximize customer reference availability, our marketing team wants to reach out to top advocates weekly for every reference request. What practice should be adopted to protect advocate health? | pass→pass | 11,159 | 10,545 | -6% | 1 | 1 | 0% | 1,524 | 1,621 | +6% | 0 | 0 | — |
▸case-09 Our customer advocacy team wants to contact accounts directly as soon as they reach a high satisfaction score without consulting internal account leads. What alignment step is required before committing customers to reference calls? | pass→pass | 11,229 | 8,717 | -22% | 1 | 1 | 0% | 1,544 | 1,394 | -10% | 0 | 0 | — |
▸case-10 Once our customer reference roster spreadsheet is populated and scored, what companion command should be paired with the roster system for launching turnkey advocacy campaigns? | pass→pass | 14,341 | 1,982 | -86% | 1 | 1 | 0% | 2,066 | 532 | -74% | 0 | 0 | — |
▸case-11 We are setting up an engagement schedule for our customer advisory council. What essential interaction loops should be structured into the engagement calendar? | pass→pass | 16,979 | 16,581 | -2% | 1 | 1 | 0% | 2,434 | 2,575 | +6% | 0 | 0 | — |
▸case-12 What primary tracking artifact structures should be maintained to manage customer advocate scoring, health status, and assigned tasks? | fail→pass | 17,106 | 16,980 | -1% | 1 | 1 | 0% | 2,513 | 2,615 | +4% | 0 | 0 | — |
▸case-13 After completing a quarterly meeting with our customer advisory council, what structured template should be produced to summarize outcomes? | pass→pass | 14,635 | 11,826 | -19% | 1 | 1 | 0% | 2,029 | 1,929 | -5% | 0 | 0 | — |
▸case-14 Our product team needs a group of enterprise clients for an unreleased feature trial. Which customer evaluation framework should be applied to determine beta participation eligibility? | fail→fail | 16,803 | 14,830 | -12% | 1 | 1 | 0% | 2,313 | 2,377 | +3% | 0 | 0 | — |
▸case-15 A flagship enterprise advocate has been asked to speak on five reference calls this month. What monitoring category catches this pattern and what tactic prevents burnt-out advocates? | fail→pass | 8,296 | 4,993 | -40% | 1 | 1 | 0% | 1,123 | 893 | -20% | 0 | 0 | — |
▸case-16 We plan to offer gift cards to customers who complete G2 reviews. Where does this policy get tracked and regulated within the advocacy system framework? | pass→pass | 14,856 | 12,020 | -19% | 1 | 1 | 0% | 2,043 | 2,000 | -2% | 0 | 0 | — |
▸case-18 A customer has a high NPS score and great product usage, but their company policy strictly prohibits public endorsement without explicit PR approval. Which specific scoring model criterion addresses this barrier? | pass→pass | 7,997 | 4,365 | -45% | 1 | 1 | 0% | 1,138 | 846 | -26% | 0 | 0 | — |
▸case-19 An active customer advocate's contract is expiring in 30 days and account expansion negotiations have stalled. How should the advocacy system treat this account? | pass→pass | 14,259 | 12,583 | -12% | 1 | 1 | 0% | 1,995 | 1,954 | -2% | 0 | 0 | — |
▸case-20 Can you write a 500-word published case study article featuring Acme Corp's implementation of our data pipeline product, including quote callouts and a customer hero story? | pass→pass | 16,498 | 9,783 | -41% | 1 | 1 | 0% | 2,520 | 1,705 | -32% | 0 | 0 | — |
▸case-21 Acme Corp is demanding a 20% discount on their upcoming contract renewal in exchange for remaining in our customer reference pool. How should our account manager structure the commercial pricing terms? | pass→pass | 16,551 | 18,768 | +13% | 1 | 1 | 0% | 2,337 | 2,851 | +22% | 0 | 0 | — |
▸case-22 We need to issue a wire press release announcing our new Customer Advisory Board members across BusinessWire and PR Newswire. What is the step-by-step media distribution protocol? | pass→pass | 17,308 | 17,914 | +4% | 1 | 1 | 0% | 2,504 | 2,894 | +16% | 0 | 0 | — |