See it in action
One of 2 test cases the skill fixed. Same model, same prompt, with and without the skill.
PromptOutline the essential columns and structure needed when building an operational signal catalog artifact for CS team alignment.
What was checked, without and with the skill| Checked | Without skill | With skill |
|---|
| Includes signal weights, owners, and signal categories | Missed | Passed |
|---|
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Risk Scoring Framework Skill
When to Use
- Building or tuning customer health scores that drive CS prioritization.
- Aligning RevOps, CS, and product on what “healthy” vs “at-risk” looks like.
- Auditing why certain segments churn or expand more than others.
Framework
- Signal Inventory – usage, sentiment, support, commercial, product feedback, exec engagement.
- Weighting & Decay – assign weights per signal, set freshness decay, define negative indicators.
- Tier Mapping – convert scores to tiers (green/yellow/red) with playbook hooks.
- Validation Loop – back-test against churn, expansion, and NPS outcomes.
- Governance – review cadence, owner accountability, and change management process.
Templates
- Signal catalog spreadsheet with weights and owners.
- Tier thresholds + play mapping sheet.
- Validation report template comparing scores vs outcomes.
Tips
- Combine structured data with CSM notes or sentiment highlights for context.
- Keep tiers simple (3-4) to avoid confusion; use tags for nuance.
- Pair with
monitor-customer-health output to auto-highlight risks.
Track record
Benchmark
20 / 22
test cases passed, vs 18 / 22 without
Adoption
- Users
- 0
- Times used
- 0
Safety and source details
SkillSafety
✓ 3 of 3 passed✓Code scan15 of 15 checks clean
0 critical · 0 warning · 0 info — scanner v4 — 8/3/2026
View 15 scanner checks
live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing
✓IntentSafe
LLM judge · does the skill do what it claims
✓ContentClean
LLM judge · policy & harmful-content review
Source
Importedgtmagents / gtm-agents
plugins/customer-success/skills/risk-scoring-framework/SKILL.md
License Apache-2.0Imported 8/3/2026Version v1