Use to catalog churn/expansion plays tied to specific signals, cohorts, and owners.
SkillScore91Maintained
Automatic
◆Customer Success pack
Last verified 8/23/2026
What it changes
Passed 20 of 22 test cases with the skill, and 16 of 22 without it.
Without skill73%
With skill91%
Checks it passed that the model alone missed
map support ticket surges to save play trigger categories
include lifecycle marketing alongside CSMs in the owner matrix
assign executive sponsors with SLAs in the save play owner matrix
and 1 more in the full report
4 fixed16 passed either way2 still failing0 broke
Pass-rate lift
+18 pp
Tokens
+7%
Agent turns
0%
Response time
-5%
Model gemini-3.6-flashMeasured 8/23/2026v120 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 4 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 4
Prompt
Once a save play campaign finishes sending its scheduled multi-channel outreach, the team plans to mark the play card as completed and closed. What final framework phase needs to occur after execution?
What was checked, without and with the skill
Checked
Without skill
With skill
capture learnings in a post-play retrospective form to iterate on play details
Missed
Passed
case-07 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Save Play Library Skill
When to Use
Translating retention signals into specific remediation actions.
Coordinating lifecycle marketing and CS teams on who does what.
Measuring effectiveness of save plays over time.
Framework
Signal Definition – map triggers (drop in usage, support surge, NPS drop) to play categories.
Play Blueprint – outline objective, audience, messaging, channels, and required assets.