Use to design and maintain structured renewal/save motions across segments and risk levels.
SkillScore73Maintained
Automatic
◆Customer Success pack
Last verified 8/23/2026
What it changes
Passed 16 of 22 test cases with the skill, and 14 of 22 without it.
Without skill64%
With skill73%
Checks it passed that the model alone missed
The response includes roadmap previews in the narrative blocks.
The response includes reference assets in the narrative blocks.
The response includes deal-desk steps in the commercial guardrails framework.
and 1 more in the full report
3 fixed13 passed either way5 still failing1 broke
Pass-rate lift
+9 pp
Tokens
-1%
Agent turns
0%
Response time
-10%
Model gemini-3.6-flashMeasured 8/23/2026v116 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 3 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 3
Prompt
We need a standard meeting brief template for executive business reviews during renewal cycles. Should the brief focus exclusively on product feature usage logs?
What was checked, without and with the skill
Checked
Without skill
With skill
The response includes an executive checklist within the meeting brief template.
Missed
Passed
case-05 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Renewal Playbooks System Skill
When to Use
Building standardized renewal motions (green maintainers, yellow accelerators, red save plays).
Coordinating cross-functional resources for strategic accounts.
Training CSM/AEs on messaging, proofs, and negotiation sequences.
Framework
Segmentation – define tiers, ARR thresholds, personas involved, and governance requirements.
Trigger Matrix – map health indicators and risk levels to recommended plays.
Narrative Blocks – curate value stories, ROI stats, roadmap previews, and reference assets per persona.