Use to visualize churn, expansion, and health metrics across cohorts.
SkillScore77Maintained
Automatic
◆Customer Success pack
Last verified 8/23/2026
What it changes
Passed 17 of 22 test cases with the skill, and 14 of 22 without it.
Without skill64%
With skill77%
Checks it passed that the model alone missed
The alert structure contains an explicit call to action.
The annotation schema includes a field for follow-up owners.
The annotation schema includes a field for assigned action items.
and 2 more in the full report
4 fixed13 passed either way4 still failing1 broke
Pass-rate lift
+14 pp
Tokens
+3%
Agent turns
0%
Response time
-7%
Model gemini-3.6-flashMeasured 8/23/2026v117 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 4 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 4
Prompt
Our UI/UX designer is drafting wireframes for a new retention monitoring tool and proposed putting all metric trend lines into a simple grid of line charts. Specify the required visualization layout components needed for effective drillable retention dashboards.
What was checked, without and with the skill
Checked
Without skill
With skill
The layout includes top-level summary metric tiles.
Passed
Passed
The layout includes cohort analysis heatmaps.
Passed
Passed
The layout includes a waterfall chart alongside signal callout sections.
Missed
Passed
case-04 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Retention Dashboard Toolkit Skill
When to Use
Automating retention reviews for CS, lifecycle marketing, or execs.
Tracking pilot outcomes for adoption/save plays.
Providing drillable dashboards to segment owners.
Framework
Metric Definitions – ARR retention, logo retention, expansion %, health scores.