Framework for monitoring activation, engagement, and monetization guardrails.
SkillScore83Maintained
Automatic
◆Customer Success pack
Last verified 8/23/2026
What it changes
Passed 17 of 21 test cases with the skill, and 12 of 21 without it.
Without skill57%
With skill83%
Checks it passed that the model alone missed
Logs remediation results in the action registry.
Omits usage health scorecard framework structures.
Includes Net Promoter Score (NPS) as qualitative context signals.
and 5 more in the full report
7 fixed12 passed either way3 still failing1 broke
Pass-rate lift
+26 pp
Tokens
-10%
Agent turns
0%
Response time
-20%
Model gemini-3.6-flashMeasured 8/23/2026v119 of 23 cases passed with skill · 21 comparable
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 5 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 5
Prompt
After a CS lead conducts an intervention for a dropping health metric, what final element in the action registry ensures learning and accountability for future incidents?
What was checked, without and with the skill
Checked
Without skill
With skill
Logs remediation results in the action registry.
Missed
Passed
case-22 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Usage Health Scorecard Skill
When to Use
Tracking activation/retention metrics for self-serve and hybrid customer cohorts.
Monitoring the impact of PLG experiments on core product health.
Sharing health snapshots with product, growth, and CS leads.
Framework
Metric Groups – activation, engagement, collaboration, monetization, support load.