Increase customer retention and repeat purchases for e-commerce businesses. Email flows, loyalty programs, subscription models, customer segmentation, and win-back strategies.
SkillScore86Maintained
Automatic
◆Marketing & Content pack
Last verified 8/20/2026
What it changes
Passed 19 of 22 test cases with the skill, and 17 of 22 without it.
Without skill77%
With skill86%
Checks it passed that the model alone missed
Defines the VIP segment as the top 5% to 10% of customers by spend or frequency.
Recommends waiting for a lapsed threshold such as 60 to 90 days of inactivity rather than triggering immediately after a normal reorder cycle.
2 fixed17 passed either way3 still failing0 broke
Pass-rate lift
+9 pp
Tokens
+8%
Agent turns
0%
Response time
-5%
Model gemini-3.6-flashMeasured 8/20/2026v119 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 2 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 2
Prompt
An online coffee bean subscription store wants to build an automated win-back campaign for unengaged buyers. Most customers reorder within 30 days. Should we trigger the win-back flow immediately on day 31, or wait until a 60-to-90 day inactivity window before offering a win-back incentive?
What was checked, without and with the skill
Checked
Without skill
With skill
Recommends waiting for a lapsed threshold such as 60 to 90 days of inactivity rather than triggering immediately after a normal reorder cycle.
Missed
Passed
case-03 · gemini-3.6-flash · 8/20/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md36 linessingle file
E-Commerce Customer Retention
Increase customer retention and repeat purchases for e-commerce businesses. Email flows, loyalty programs, subscription models, customer segmentation, and win-back strategies.
Capabilities
Customer retention metrics and benchmarking (by industry)