Draft customer stories from approved transcripts, notes, briefs, quotes, and proof points.
SkillScore85Maintained
Automatic
◆Marketing & Content pack
Last verified 8/21/2026
What it changes
Passed 22 of 26 test cases with the skill, and 17 of 26 without it.
Without skill65%
With skill85%
Checks it passed that the model alone missed
The response uses the Zapier MCP integration to retrieve tracker state.
The response recommends using the Zapier SDK to handle approval reminders.
The response specifies using the Zapier SDK for orchestrating the repeatable workflow.
and 3 more in the full report
6 fixed16 passed either way3 still failing1 broke
Pass-rate lift
+19 pp
Tokens
-17%
Agent turns
0%
Response time
-33%
Model gemini-3.6-flashMeasured 8/21/2026v122 of 26 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 6 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 6
Prompt
We need to fetch the latest approved customer transcript, brief, and consent status from our CRM and content repository to prepare a story draft. Which integration layer should be used to pull these assets into the workflow?
What was checked, without and with the skill
Checked
Without skill
With skill
The response designates the Model Context Protocol layer for retrieving approved transcripts.
Missed
Passed
case-06 · gemini-3.6-flash · 8/21/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md37 linessingle file
Customer Story Writer
Use When
A team has customer source material and needs a clear story draft without generic case-study copy.
Workflow
Confirm the intended format: narrative story or metric-forward customer story page.
Load only approved source material: transcript, notes, brief, CRM context, content-library assets, and permission notes.
Extract the person, business problem, workflow, product role, outcomes, exact quotes, and missing facts.
Separate verified claims from claims that need approval or sourcing.
Draft in the requested format with concrete details and plain language.
Add a review checklist for quotes, metrics, customer approval, brand approval, and legal approval.
Zapier MCP And SDK Role
Use Zapier MCP to retrieve approved transcripts, briefs, CRM context, content-library assets, and tracker state.
Use Zapier SDK when story intake, review routing, approval reminders, or tracker updates should run as a repeatable workflow.
Keep publishing and external sharing human-approved.
Output Format
Recommended title
Short summary
Draft story
Quote and claim checklist
Open questions
Approval checklist
Guardrails
Never invent quotes, metrics, timelines, tools, or customer approvals.
Keep customer names, logos, quotes, and metrics out of public copy unless approved.
Preserve the customer's meaning when tightening quotes.
Label uncertain details clearly.
Require human review before publishing or sending externally.