Take raw customer inputs — interview transcripts, survey responses, Slack quotes, support tickets, review excerpts — and generate a structured case study draft with problem/solution/result narrative, pull-quotes, metric callouts, and multi-format outputs (full case study, one-pager, social proof snippet, sales deck slide). Pure reasoning skill.
SkillScore73Maintained
Automatic
◆Marketing & Content pack
Last verified 8/16/2026
What it changes
Passed 16 of 22 test cases with the skill, and 11 of 22 without it.
Without skill50%
With skill73%
Checks it passed that the model alone missed
The one-pager challenge summary is constrained to two sentences.
The extraction selects a hero quote designed for headline placement.
The quality check flags results older than twelve months as less impactful.
and 9 more in the full report
7 fixed9 passed either way4 still failing2 broke
Pass-rate lift
+23 pp
Tokens
+60%
Agent turns
0%
Response time
-16%
Model gemini-3.6-flashMeasured 8/16/2026v116 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 7 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 7
Prompt
I just wrapped up a 30-minute recorded interview with Sarah Chen, VP of Engineering at CloudScale (B2B SaaS, 150 employees). Before using our platform, her team spent 15 hours weekly manually syncing databases, leading to frequent errors. After implementing our automated connectors, they eliminated sync errors and cut management overhead by 80%. Here is the raw call transcript: [Transcript text...]. Please convert this raw interview into our customer success asset package, including the detailed long-form story, a one-page leave-behind for sales, social media snippets for LinkedIn and email, deck slide copy, and metric cards.
What was checked, without and with the skill
Checked
Without skill
With skill
The generated full case study includes a dedicated section explaining why the customer selected the product over alternatives.
Missed
Passed
The generated full case study concludes with a dedicated section detailing future plans and expansion.
Missed
Passed
The generated outputs include metric callout cards displaying a large numeric value paired with a descriptive label.
Passed
Passed
case-01 · gemini-3.6-flash · 8/16/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md229 linessingle file
Customer Story Builder
Turn raw customer signal into a polished case study — plus every derivative format you need. One input (messy transcript or quote), all outputs (case study, one-pager, social snippet, deck slide).
Core principle: The best customer stories already exist in your support tickets, Slack channels, and call recordings. You just need to extract and structure them.
When to Use
"Turn this customer interview into a case study"
"We have a great Slack quote from [customer] — help me build a story around it"
"Write a case study for [customer]"
"I need social proof assets from [customer win]"
"Package this customer result for the sales team"
Phase 0: Intake
Customer Context
Customer name — Can we use their name publicly? (Named vs. anonymous)
Company description — Industry, size, stage (1 sentence)
Customer role/title — Who's the champion?
How long have they been a customer?
Raw Input (provide any/all)
Interview transcript — Full or partial transcript from a customer call
Slack/email quotes — Specific messages where they praised the product
Survey responses — NPS comments, CSAT feedback
Support ticket excerpts — Before/after of a problem solved
Review excerpts — G2, Capterra, Trustpilot quotes
Metrics — Any numbers: time saved, revenue impact, efficiency gains, before/after
Story Angle
Primary use case — What were they using the product for?
Key transformation — What changed? (The "before → after" in one sentence)
Output formats needed — Full case study, one-pager, social snippet, sales slide, or all?