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Prioritize inbound client calls by reading transcripts, classifying urgency, matching callers to legal client and matter context, and preparing a callback list for human review.
Passed 21 of 23 test cases with the skill, and 16 of 23 without it.
and 6 more in the full report
7 fixed14 passed either way0 still failing2 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 7 test cases the skill fixed. Same model, same prompt, with and without the skill.
Caller Mary Smith (Call ID 4410, attorney Bob Vance) called complaining about an unexpected $500 fee on her retainer statement and wants to speak with someone today. Generate the callback triage entry for Slack.
| Checked | Without skill | With skill |
|---|---|---|
| Classifies the call urgency in the Urgent tier. | Passed | Passed |
| Omits exact invoice dollar amounts from the triage summary. | Missed | Passed |
The instructions your model reads when the skill loads.
Use this skill when a law firm needs to identify which inbound callers need attention first and give the callback owner context before they call back.
| Tier | Signals | Response target |
|---|---|---|
| Critical | Court date or filing deadline within 48 hours, opposing counsel deadline, safety concern, client threatening to leave | Immediate review |
| Urgent | Billing dispute, repeated unreturned calls, frustrated language, time-sensitive filing, escalation request | Same-day review |
| Standard | Status check, document request, scheduling, general question | Next-business-day review |
Tune the signal list by practice area. Family law, personal injury, criminal defense, immigration, estate planning, and business law teams will each need different examples and thresholds.
For each flagged call, return the minimum useful callback entry by default:
[Tier] - <Masked Caller Identifier>
Call ID: <Call ID or secure source link>
Reason: <Neutral reason this call was flagged>
Deadline category: <Immediate, same day, next business day, or none found>
Owner: <Assigned attorney or staff owner>
test cases passed, vs 16 / 23 without
More skills from the same source and nearby in the registry, with their headline benchmark lift.