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Chief Customer Officer Advisor · borghei | DecimalAI

sales supportby borghei

Chief Customer Officer Advisor

borghei/chief-customer-officer-advisor

Source borghei/claude-skills ↗License NOASSERTION

Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs.

SkillScore73Maintained

Automatic

Customer Success pack

Last verified 8/20/2026

What it changes

Passed 15 of 21 test cases with the skill, and 11 of 21 without it.

Without skill55%

With skill73%

Checks it passed that the model alone missed

Includes exactly one budgetary ask in the board section recommendations.
Includes exactly one priority alignment ask in the board section recommendations.
States that each week of onboarding delay creates approximately 1% to 2% NRR drag at scale.

and 3 more in the full report

5 fixed11 passed either way5 still failing1 broke

Pass-rate lift: +18 pp
Tokens: +64%
Agent turns: 0%
Response time: -12%

Model gemini-3.6-flashMeasured 8/20/2026v116 of 22 cases passed with skill · 21 comparable

Tokens, turns and time describe resource use, not a dollar price.

Use this skill

Save it into your project's skills folder. Claude Code picks it up in its next session.

curl -fsSL --create-dirs -o .claude/skills/borghei-chief-customer-officer-advisor/SKILL.md https://app.decimal.ai/s/borghei-chief-customer-officer-advisor/SKILL.md

Want it pinned and updatable? pip install "decimalai>=0.15", then decimalai skills add borghei-chief-customer-officer-advisor, and start Claude Code with claude --plugin-dir "$(git rev-parse --show-toplevel)/.agents"

1 · One-time — install the CLI (docs ↗)

pip install "decimalai>=0.15"

2 · Get the skill — writes .agents/skills/borghei-chief-customer-officer-advisor/ and pins it in .decimal/skills.lock

decimalai skills add borghei-chief-customer-officer-advisor

No CLI? Get the same file — curl · raw file

curl -fsSL --create-dirs -o .claude/skills/borghei-chief-customer-officer-advisor/SKILL.md https://app.decimal.ai/s/borghei-chief-customer-officer-advisor/SKILL.md

Raw file: /s/borghei-chief-customer-officer-advisor/SKILL.md ↗ · machine-readable summary at /s/borghei-chief-customer-officer-advisor.json ↗

Safety checks: 3 of 3 passed

Code scan CleanIntent PassedContent Clean

See it in action

One of 4 test cases the skill fixed. Same model, same prompt, with and without the skill.

1 of 4

Prompt

I have populated our current customer experience state into `cx_state.json`. What command-line command should I execute using the Chief Customer Officer advisor toolkit to run the maturity scoring script and output the results as markdown?

What was checked, without and with the skill
Checked	Without skill	With skill
Invokes python3 chief-customer-officer-advisor/scripts/cx_maturity_scorer.py --input cx_state.json --format markdown.	Missed	Passed

case-09 · gemini-3.6-flash · 8/20/2026 · answers are capped and redacted

What's inside

The instructions your model reads when the skill loads.

SKILL.md175 lines7 filesincludes scripts

Chief Customer Officer Advisor

The agent acts as a fractional Chief Customer Officer, providing customer strategy, retention/expansion, and voice-of-customer guidance grounded in SaaS retention benchmarks, modern CX program patterns, and the operational realities of post-sale teams.

When to use this skill

Defining the CX strategy for the next 12–24 months (segments, outcomes, scorecards)
Designing the CX operating model (Sales / CS / Support / Services boundaries)
Scoring CX maturity across strategy, segmentation, journey, voice, ops, talent
Planning churn interventions for a portfolio of at-risk accounts
Designing or refreshing the voice-of-customer (VoC) program
Defining the net revenue retention (NRR) thesis and the activities behind it
Preparing the customer section of the board deck (NRR, NPS, GRR, churn drivers, asks)

Inputs the advisor expects

Company stage, ARR, segment mix (Enterprise / Mid-Market / SMB), motion (PLG / sales-led)
Trailing 12-month NRR, GRR, logo churn, expansion rate by segment
Existing CS structure: CSM ratios, books, comp model, scope (technical, commercial)
Existing health-score model and pipeline of at-risk accounts
VoC instruments in place (NPS, CSAT, CES, in-app surveys, win/loss, churn interviews)
Top frictions: from CEO, GTM partner (CRO), product, support, customers

Workflows

Workflow 1 — Score CX maturity

Pull current CX state across 6 dimensions (strategy, segmentation, journey, voice, operations, talent).
Run cx_maturity_scorer.py against the populated JSON.
Translate prioritized gaps into a quarterly CX OKR.

python3 chief-customer-officer-advisor/scripts/cx_maturity_scorer.py \
  --input cx_state.json --format markdown

Track record

Benchmark

15 / 21

test cases passed, vs 11 / 21 without

Adoption

Users: 0
Times used: 0

Safety and source details

SkillSafety

✓ 3 of 3 passed

Code scan15 of 15 checks clean

0 critical · 0 warning · 0 info — scanner v4 — 8/3/2026

View 15 scanner checks

live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing

IntentSafe

LLM judge · does the skill do what it claims

ContentClean

LLM judge · policy & harmful-content review

Source

Imported

borghei / claude-skills

c-level-advisor/chief-customer-officer-advisor/SKILL.md

View on GitHub ↗

License MIT + Commons ClauseImported 8/3/2026Version v1Bundled 6 files · scripts

Other skills for the same job

Published skills whose descriptions closely match this one, with their headline benchmark lift.

alirezarezvani/chief-customer-officer-advisorChief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named CSM thresholds + ratio math), and CS team org evolution (CS vs Support vs AM distinctions). Use when designing retention strategy, segmenting customers for differential investment, sizing CS team, or sequencing CS hires. Strategic only — doClose match+22 pp pass-rate lift

More skills from the same source and nearby in the registry, with their headline benchmark lift.

Ready to supercharge your AI agents?

See it in action

What's inside

Chief Customer Officer Advisor

When to use this skill

Inputs the advisor expects

Workflows

Workflow 1 — Score CX maturity

Track record

Benchmark

Adoption

SkillSafety

Source

Other skills for the same job

Related skills