Loading skill
Install any skill in seconds. Free to start, no credit card required.
Get Started Free →Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations.
.claude/skills/customer-billing-ops/SKILL.md| Test case | Without → With | Effect | Δ tokens | Δ turns |
|---|---|---|---|---|
| case-17 | ✗→✓ | ▲ Improved | — | — |
| case-13 | ✗→✓ | ▲ Improved | — | — |
| case-02 | ✓→✓ | ＝ Same ✓ | — | — |
| case-19 | ✓→✓ | ＝ Same ✓ | — | — |
| case-18 | ✓→✓ | ＝ Same ✓ | — | — |
Use this skill for real customer operations, not generic payment API design.
The goal is to help the operator answer: who is this customer, what happened, what is the safest fix, and what follow-up should we send?
Start from the strongest identifier available:
Return a concise identity summary:
Put the case into one bucket before acting:
| Case | Typical action | |------|----------------| | Duplicate personal subscription | cancel extras, consider refund | | Real multi-seat/team intent | preserve seats, clarify billing model | | Failed payment / incomplete checkout | recover via portal or update payment method | | Missing self-serve controls | provide portal, cancellation path, or invoice access | | Product failure or trust break | refund, apologize, log product issue |
Preferred order:
If the fix requires product work, separate:
If the customer pain comes from a missing operator surface, call it out explicitly. Common examples:
Treat those as ECC or website follow-up items, not just support incidents.
End with:
Use this structure:
textCUSTOMER - name / email - relevant account identifiers BILLING STATE - active subscriptions - invoice or renewal state - anomalies DECISION - issue classification - why this action is correct ACTION TAKEN - refund / cancel / portal / no-op FOLLOW-UP - short customer message PRODUCT GAP - what should be fixed in the product or website
| Case | Status | Duration (ms) | Turns | Tokens | Tool calls | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Without | With | Δ | Without | With | Δ | Without | With | Δ | Without | With | Δ | ||
case-01 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-09 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-21 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-04 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-10 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-03 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-14 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-02 | pass→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-11 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-17 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-20 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-12 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-16 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-05 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-22 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-08 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-19 | pass→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-13 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-18 | pass→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-06 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-07 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-15 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
DecimalAI ran this skill against gemini-3.6-flash twice over the same eval suite — once with the skill loaded and once without — and compared the two runs case by case. 22 cases were attempted, and 21 counted toward the lift figure. The other 1 produced results that are not comparable between the two arms, so they are excluded from the headline rather than averaged into it. The headline lift of +9 percentage points is the difference between those two pass rates over the 21 comparable cases.
The per-case answers from this run were removed by the retention sweep, so the case table below shows the verdicts without the text either arm produced. The counts above were recorded at the time and are unaffected. Answers are now kept for 180 days.
Other measured skills in the registry, with their headline benchmark lift.