Template pack for executive business reviews with outcomes, risks, and asks.
SkillScore86Maintained
Automatic
◆Customer Success pack
Last verified 8/23/2026
What it changes
Passed 19 of 22 test cases with the skill, and 15 of 22 without it.
Without skill68%
With skill86%
Checks it passed that the model alone missed
Pairs the review with run-escalation-playbook.
Includes joint success metrics tracked by the customer.
Identifies top 3 growth bets along with investment needs.
and 2 more in the full report
5 fixed14 passed either way2 still failing1 broke
Pass-rate lift
+18 pp
Tokens
-5%
Agent turns
0%
Response time
-8%
Model gemini-3.6-flashMeasured 8/23/2026v119 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 5 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 5
Prompt
We are delivering an EBR to an account currently experiencing severe service remediation. What complementary playbook should be paired with the EBR to present executive-ready remediation progress?
What was checked, without and with the skill
Checked
Without skill
With skill
Pairs the review with run-escalation-playbook.
Missed
Passed
case-12 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md25 linessingle file
Executive EBR Kit Skill
When to Use
Preparing quarterly/biannual executive business reviews (EBRs/QBRs).
Aligning customer exec sponsors with value realization, roadmap, and investment asks.
Creating consistent storytelling across CS leaders and account teams.
Framework
Narrative Structure – headline, impact summary, challenges, commitments, next plays.