Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas.
SkillScore76Maintained
Automatic
◆Support pack
Last verified 8/27/2026
What it changes
Passed 14 of 19 test cases with the skill, and 7 of 19 without it.
Without skill36%
With skill76%
Checks it passed that the model alone missed
States that closed tickets cannot be updated.
States that organization names must be unique in Zendesk.
States that description is only set during ticket creation.
and 12 more in the full report
12 fixed7 passed either way4 still failing2 broke
Pass-rate lift
+40 pp
Tokens
+157%
Agent turns
0%
Response time
-57%
Model gemini-3.6-flashMeasured 8/27/2026v119 of 25 cases passed with skill · 19 comparable
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 12 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 12
Prompt
We need a quick total tally of how many organizations are registered in our Zendesk instance without fetching all organization records. Which tool slug provides this total?
What was checked, without and with the skill
Checked
Without skill
With skill
Identifies ZENDESK_COUNT_ZENDESK_ORGANIZATIONS as the tool for total organization count.
Missed
Passed
case-20 · gemini-3.6-flash · 8/27/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md216 linessingle file
Zendesk Automation via Rube MCP
Automate Zendesk operations through Composio's Zendesk toolkit via Rube MCP.
Prerequisites
Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
Active Zendesk connection via RUBE_MANAGE_CONNECTIONS with toolkit zendesk
Always call RUBE_SEARCH_TOOLS first to get current tool schemas
Setup
Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.
Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
Call RUBE_MANAGE_CONNECTIONS with toolkit zendesk
If connection is not ACTIVE, follow the returned auth link to complete Zendesk auth
Confirm connection status shows ACTIVE before running any workflows
Core Workflows
1. List and Search Tickets
When to use: User wants to view, filter, or search support tickets
Tool sequence:
ZENDESK_LIST_ZENDESK_TICKETS - List all tickets with pagination [Required]
ZENDESK_GET_ZENDESK_TICKET_BY_ID - Get specific ticket details [Optional]
Key parameters:
page: Page number (1-based)
per_page: Results per page (max 100)
sort_by: Sort field ('created_at', 'updated_at', 'priority', 'status')
sort_order: 'asc' or 'desc'
ticket_id: Ticket ID for single retrieval
Pitfalls:
LIST uses page/per_page pagination, NOT offset-based; check next_page in response
Maximum 100 results per page; iterate with page numbers until next_page is null
Automate Zoho CRM tasks via Rube MCP (Composio): create/update records, search contacts, manage leads, and convert leads. Always search tools first for current schemas.