When the user wants to create or optimize a refund or return policy page. Also use when the user mentions "refund policy," "return policy," "money-back guarantee," "returns and refunds," "refund page," "return process," "refund terms," or "satisfaction guarantee." For legal overview, use legal-page-generator.
SkillScore82Maintained
Automatic
◆Legal & Contracts pack
Last verified 8/20/2026
What it changes
Passed 18 of 22 test cases with the skill, and 4 of 22 without it.
Without skill18%
With skill82%
Checks it passed that the model alone missed
The draft includes a legal disclaimer.
The output includes a legal review disclaimer.
The output contains a legal review disclaimer.
and 12 more in the full report
14 fixed4 passed either way4 still failing0 broke
Pass-rate lift
+64 pp
Tokens
-6%
Agent turns
0%
Response time
-20%
Model gemini-3.6-flashMeasured 8/20/2026v118 of 22 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 14 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 14
Prompt
We sell non-tangible SaaS subscriptions and downloadable assets online. Draft a return policy draft. A common mistake here is including shipping address details and physical return labels, so please make sure the draft fits digital delivery.
What was checked, without and with the skill
Checked
Without skill
With skill
The response specifies the product category as digital or subscription software.
Passed
Passed
The response outlines eligibility conditions specific to non-physical or digital access.
Passed
Passed
The response includes a recommendation to consult legal counsel for local compliance.
Missed
Passed
case-02 · gemini-3.6-flash · 8/20/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md48 linessingle file
Pages: Refund / Return Policy
Guides refund and return policy page content for e-commerce and digital products.
When invoking: On first use, if helpful, open with 1–2 sentences on what this skill covers and why it matters, then provide the main output. On subsequent use or when the user asks to skip, go directly to the main output.
Initial Assessment
Identify:
Product type: Physical, digital, subscription, or mixed