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Prepare and execute negotiations using tactical empathy, calibrated questions, and the Ackerman method.
Passed 21 of 23 test cases with the skill, and 14 of 23 without it.
and 9 more in the full report
8 fixed13 passed either way1 still failing1 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 8 test cases the skill fixed. Same model, same prompt, with and without the skill.
A B2B SaaS prospect stopped replying to emails two weeks after receiving our enterprise proposal. My sales manager wants to send a standard checking-in email saying 'Just checking in on the status of our proposal.' Provide a short re-engagement email draft that uses a loss-aversion trigger to prompt an immediate response.
| Checked | Without skill | With skill |
|---|---|---|
| Uses a No-oriented question asking if they have given up on the project. | Missed | Passed |
| Avoids generic checking-in or status-update phrasing. | Passed | Passed |
The instructions your model reads when the skill loads.
Tactical empathy-based negotiation framework from FBI hostage negotiator Chris Voss. Understand the emotional drivers behind decisions and use proven techniques to build rapport, uncover hidden information, and reach better outcomes.
People want to be understood and feel safe. The most effective path to "yes" runs through empathy, active listening, and emotional intelligence -- not logic, arguments, or compromise. Treat every negotiation as a discovery process: your assumptions are hypotheses to test, and the other side's needs (respect, security, autonomy) matter more than their stated positions. Never split the difference -- no deal is better than a bad deal.
Goal: 10/10. Score 1 point per satisfied Quick Diagnostic row (6 rows), plus up to 4 points for execution quality: emotions labeled out loud (+1), "That's right" earned not "You're right" (+1), no "Why?" / no splitting the difference / no chasing "yes" (+1), at least one Black Swan surfaced (+1). Bands: 9-10 = audit delivered, calibrated questions and BATNA prepared, "That's right" achieved, Black Swans hunted; 5-6 = some prep but arguing the position or chasing "yes"; <=3 = no audit, no BATNA, splitting the difference. Always state the current score and the specific gaps to reach 10/10.
Core concept: Consciously imagine yourself in the counterpart's situation, then vocalize their perspective to create trust and openness.
Why it works: When people feel understood, brain chemistry shifts toward trust and cooperation, short-circuiting defensive reactions. Empathy is not agreement -- you can understand their position while advocating your own.
Key insights:
Product applications:
| Context | Application | Example |
|---|---|---|
| Customer support | Acknowledge frustration before solving | "I understand this outage is affecting your team's deadline" |
| Sales calls | Voice the prospect's pressures | "It sounds like you're under pressure to show results this quarter" |
| Pricing conversations | Acknowledge budget constraints upfront | "I know adding another tool to the stack feels risky right now" |
Copy patterns:
test cases passed, vs 14 / 23 without
More skills from the same source and nearby in the registry, with their headline benchmark lift.