Apply the Balanced Scorecard (BSC) framework to translate strategy into measurable objectives across Financial, Customer, Internal Process, and Learning & Growth perspectives.
SkillScore91Maintained
Automatic
◆Project Management pack
Last verified 8/28/2026
What it changes
Passed 21 of 23 test cases with the skill, and 18 of 23 without it.
Without skill78%
With skill91%
Checks it passed that the model alone missed
Limits the strategy statement to a single sentence.
The strategy statement consists of a single sentence.
The strategy statement is formatted as a single sentence.
and 1 more in the full report
3 fixed18 passed either way2 still failing0 broke
Pass-rate lift
+13 pp
Tokens
+46%
Agent turns
0%
Response time
-14%
Model gemini-3.6-flashMeasured 8/28/2026v121 of 23 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 3 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 3
Prompt
We are an expanding regional healthcare group trying to transition our operational strategy toward patient-centric digital care. Can you help us build a full Balanced Scorecard? Please start with a concise strategy statement, followed by a strategy map linking our goals. Then provide the detailed scorecard with individual sections for Financial, Customer, Internal Process, and Learning & Growth perspectives formatted as tables with objectives, measures, targets, and initiatives. Finish with a causal chain validation section explaining how the capabilities connect across the perspectives.
What was checked, without and with the skill
Checked
Without skill
With skill
The strategy statement consists of a single sentence.
Missed
Passed
Every perspective table uses four columns titled Objective, Measure, Target, and Initiative.
Missed
Passed
case-01 · gemini-3.6-flash · 8/28/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md168 lines3 files
Balanced Scorecard (BSC)
Overview
The Balanced Scorecard translates strategy into objectives and measures across four perspectives, creating a cause-and-effect chain: Learning & Growth → Internal Processes → Customer → Financial. It answers "are we executing our strategy?" not just "are we profitable?"
When to Use
Trigger conditions:
User needs to define strategic KPIs beyond financial metrics
User wants to connect operational activities to strategic goals
User building a strategy map or performance dashboard
User says "our KPIs don't reflect our strategy" or "how do we measure execution"
When NOT to use:
For one-time strategic analysis → use SWOT or Porter's
For project-level OKRs → use OKR framework
When only financial performance matters (rare)
Framework
IRON LAW: Four Perspectives, Causally Linked
The BSC is NOT four independent lists of KPIs. The four perspectives form
a CAUSAL CHAIN:
Learning & Growth → Internal Processes → Customer → Financial
Investing in employee skills (L&G) improves process quality (Internal),
which increases customer satisfaction (Customer), which drives revenue (Financial).
If your BSC has no causal links between perspectives, it's just a KPI dump,
not a Balanced Scorecard.
IRON LAW: Each Objective Gets a Measure, Target, and Initiative
An objective without a measure is a wish.
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