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Map and analyze the customer journey across Awareness, Consideration, Decision, Usage, and Advocacy stages.
Passed 15 of 22 test cases with the skill, and 9 of 22 without it.
and 6 more in the full report
7 fixed8 passed either way6 still failing1 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 7 test cases the skill fixed. Same model, same prompt, with and without the skill.
We run an enterprise cybersecurity software platform. Our buyers are Chief Information Security Officers (CISOs) who require formal RFPs and board approvals, while our end users are junior IT analysts who evaluate free community tools. Please combine both CISOs and IT analysts into a single customer journey map table so we have one unified chart.
| Checked | Without skill | With skill |
|---|---|---|
| Refuses to combine distinct customer personas into a single customer journey map. | Missed | Passed |
The instructions your model reads when the skill loads.
Customer Journey Mapping visualizes the entire experience a customer has with a brand — from first awareness through post-purchase advocacy. It identifies touchpoints, emotions, pain points, and opportunities at each stage. The goal is to find and fix where customers get stuck, frustrated, or leave.
Trigger conditions:
When NOT to use:
IRON LAW: Map the Customer's Reality, Not Your Ideal
The journey map must reflect what customers ACTUALLY experience, not what
you designed or intended. If customers Google your brand and find negative
reviews (reality), don't map "customer visits our website" (ideal).
Base the map on data: analytics, customer interviews, support tickets,
heatmaps — not internal assumptions.
IRON LAW: Every Touchpoint Needs an Emotion
A journey map without emotions is a process diagram. At every touchpoint,
note the customer's emotional state: confident, confused, frustrated,
delighted. Emotions predict behavior better than process steps.
test cases passed, vs 9 / 22 without
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